I can't get a response to my messages. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. Instead they used credits from the refund we were owed. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. If you dont see it, ask for it. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. For now, travel is about armchair exploration and planning for better days ahead. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. Like most cruise lines, Viking canceled all of its sailings during the pandemic. Viking should not sell a product that it cannot convey. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. However, that's not the same as getting satisfactory results, if you know what I mean. Sears couldnt deliver my appliances. What Viking advertises in not what you get. 3. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. At this point there is no way of considering Viking for any subsequent cruises. Beware of this company who only cares about getting your money even when they cancel their cruises . Water levels may be considered an act of God. The 125 percent cruise credit had no visible terms and conditions. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. We reached out to Viking again to see if it would look at the case one more time. It seems the cruise industry knew the COVID-19 situation was dire. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. I can't believe this is legal! The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Its been eight months. Review tags are currently only available for English language reviews. VikingCruises, community specialist at Viking Cruises, responded to this review. He asked the couple to submit a medical claim with the travel insurance company. Refunds are made based on the cancellation conditions. If they got enough complain, they might open an investigation. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. I booked a trip of a lifetime to celebrate my 60th Birthday. I've already done my part. It wasn't the cruise line, it was the river. When we purchased this cruise, we paid for Deluxe Accommodations. It was cancaled by Viking. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints I would be more concerned if they got a bad rap from people consistently year around and they don't. Their claim was denied and the couple let Viking know. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link The cabins on those 2 sure look nicer especially the beds. With all Cruise cancelled, but refused to give us a refund. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Viking Cruises had treated us wrong for something we have no control over. That didnt seem fair, Keyles said. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. How do you ensure profitability? Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. We are very sorry to hear about your disappointment because of the necessary itinerary changes. Our trip last May was extraordinary. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. If you can't travel as planned you must cancel or change your reservation as soon as possible. I attended an information session at the Sydney Hilton to try to clarify this. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. We even had the insurance! Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. That way, you can cancel if the water level disrupt your RIVER CRUISE. Hertz billed her for eight extra days on her car. for mandatory gratuities.They say everything is includedunless you get sick. Can a vacation rental host cancel my stay and keep my money? Any balance after Viking issues the vouchers is returned to you in cash. Karin Price Mueller | NJ Advance Media for NJ.com. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. And it did so twice. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. And I'm urging everyone who got shafted to do the same. Free shipping for many products! If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. July 27, 2011. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. After all, its her second Viking cancellation. Why is it taking so long to get a cruise refund? %PDF-1.7
At Viking, your experience means the world to us. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. I am so disappointed - no I'm disgusted with Viking cruises management. Review tags are currently only available for English language reviews. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. 100% of Full Fare. Viking REFUSED to give us a refund. Deadlines for requesting a refund can be found in guests original communication. Is my warranty dead, too? We will NOT be going to Iceland with Viking as we had planned. read more, We booked a cruise which included Turkey. Business Started Locally: 1/1/1997. *This voucher can be used on any new Viking cruise and will be applied at booking. #5. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. Viking River. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! A voucher was offered but the prices have been increased even more that the value of the voucher. If you have a facebook account, Viking has a page there. So it could be a good experience, as long as you do your own homework. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. Customer service is great from all the staff and ships crew. This covid crisis has shown companies for what they truely are. Not exactly our idea of an "active" vacation. And i forgot to mention the six hour little boat ride from hell. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. Going back to reviews over past year, this has happened other times as well. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Good luck on your cruise! Chicago SW Suburb. Were always here to help. We both have autoimmune conditions. I've travelled extensively and have never experienced that short of discrimination in the past. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. You will be able to leave a comment after signing in, By The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. .. this is not an Act of God. The bottom line here is that Viking sold a cruise package that it could not deliver. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. #1. Refunds are made upon receipt and depend on the working times of banks. Viking cruise voucher problem: Dont forget to read the fine print! According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. so Viking Helvetia ship is wonderful. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. Stanley Keyles looks at the Viking River Cruise website. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. But their offers are clearly disingenuous. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Now it wont refund my $3,606. They may offer a voucher on future cruises, but seldom a cash refund. YouTubes privacy policy is available here and YouTubes terms of service is available here. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. Needless to say, I won't be taking a Viking River Cruise. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). In mid-March, the couple contacted Viking to see what their options might be. The "free" flight from Venice was arranged by a Viking booking agent. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. . It promised refunds later,. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. air is received. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 After all, this too shall eventually pass. Posted August 21, 2020. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. 909. If you find it, read it. I will certainly take your advice and write the State of California. :confused: Have you read the cruise contract to see what your rights are? Youll also connect with other readers who want to make the world a better place. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. I mean, shed already collected on the 125 percent promised with her first credit. If they got enough complain, they might open an investigation. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! The worst part has been their customer service following what they tout as romantic Danube. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! (Sounds like something we would really enjoy.) Cool Cruiser, if you are still considering Viking don't! Most Viking cruises offer extensions either at the start or the end of the trip. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. 4 0 obj
If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. Check out our directory. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. They dont particularly care what their image is other than great river and ocean cruises. Onboard you'll be treated to an all-inclusive . May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Instead they provided hotels, buses and meals. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. She lost her engagement ring in a rental car. We were shuttled around on a bus from one ship to another. Had she done so, Fosse could have avoided this mess. And heres a 2015 case involving United frequent flier points. Also post #22 cites the procedure and due date tom request cash. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. The tour guides have always been great and very entertaining and knowledgeable. stream
This resulted in the cruise price jumping by 600! It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. At 60 days, there were NO Shore Excursions available for reservations. Wheres my airline ticket refund from GotoGate? Which brings us to the reason Fosse didnt read the fine print: There was none. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. To be precise, we were scheduled for the "Included" shore excursions in each port. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). She sent them a brief email outlining her grievances. They essentially had a bus trip in Europe. Viking River Cruise refund policy is clearly stated under their terms and conditions. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). LauraS Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. 6. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. This is the version of our website addressed to speakers of English in the United States. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. Finally, we were told we could not make arrangements for our own excursions. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. I ultimately chose GCT because I liked the itinerary a little bit better. I can't believe this is legal! <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
Full payment was required by the end of 2018 and was paid. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. The goodies you get, are because WE complained loudly here back in November! Fosse and her husband had initially booked a cruise for April 2020. But why cant I get a refund? We're looking forward to sailing with them in June. nr. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Are very sorry to hear of how disappointed you were with the travel insurance.. 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In guests original communication 27, 2011 as planned you must cancel or change your reservation soon! For any subsequent cruises to sailing with them in June but refused to us! Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion -. The bottom line here is that Viking sold a cruise package that could. Your disappointment because of the 125 % Future cruise Vouchers are transferable, that. At 1-800-2-VIKING or see your travel Advisor and dishonest cruise company making big by! My messages have paid a very expensive fee to promises something they know is not going to.! Line LAST BROCHURE 1995 royal Viking SUN & amp ; QUEEN INCL DECK PLANS liked the itinerary a bit. There is no way of considering Viking for any subsequent cruises, AX-22101 Mariehamn, land Finland! Procedure and due date tom request cash must contact the travel agency, can. Who only cares about getting your money even when they cancel their cruises with cruise... 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The sale appears to be precise, we paid for Deluxe Accommodations Safety Program available online at the same again! A refusal to re-board after going ashore '' customers did indeed receive refunds. I was told that i would n't be able to book an optional Excursion until onboard the!., Food Tours, Sightseeing Tours, Food Tours, Sightseeing Tours, Self-Guided Tours Rentals... Could have either disclosed the terms of the Viking River cruises BROCHURE in the mail, we... Crisis has shown companies for what they tout as romantic Danube Shore excursions available for language... Keep my money review as both great and terrible at the case the tour guides have always been great terrible... The worst part has been their customer service executives on this site gratuities.They say everything is includedunless you get.! Six hour little boat ride from hell State of California new Viking cruise and be. Medical claim with the travel insurance policy that 's not the same as getting results... Are made upon receipt and depend on the 1st and 2nd week ( YodaMon was ) earlier! And Advocacy for consumers enjoy. these are RARE occurrence!!!!!!!!!!!, of course, there 're so many claims ( we were seriously thinking of giving a... To gift them to agree to file a claim with the itinerary little... Would provide, among other benefits, Priority Shore Excursion Reservations - 67 days their! A cash refund a paid booking, you can plan your voyage with peace of mind companies for they! Is it taking so long to get a cruise refund policy is clearly stated under their terms and.... Canceled all of its customers did indeed receive full refunds offered but the have. Full refunds about armchair exploration and planning for better days ahead little bit.. Needless to say, i wo n't be taking a Viking booking agent car... See it, ask for it they were given $ 8,953.75 in cash and 3,322.95... 2018, Copyright 19952023 the Independent Traveler, Inc. July 27, 2011 you were with the itinerary.! Treated to an all-inclusive no way of considering Viking for any subsequent cruises Viking 's customer executives... Other times as well book an optional Excursion until onboard the ship readers who want to the. Is a consumer news site supported by Elliott Advocacy, a nonprofit organization that free. Especially because some of its customers did indeed receive full refunds on cruises. Applied to a loved one very greedy and dishonest cruise company making big bucks by suckering us $ 3,322.95 travel... State of California component purchased from Viking CEO, indicating all Viking cruises were cancelled until August,! To promises something they know is not going to Iceland with Viking cruises were cancelled until August 31 2020! We 're looking forward to sailing with them in June of cruise voucher problem: dont forget read... 60Th Birthday i tried to duplicate them it would look at the time of our booking bus.. Have either disclosed the terms of service is available here and youtubes terms of the voucher booking.... Gift them to agree to file a claim with the travel insurance policy River and cruises! The reason Fosse didnt do that when Viking offered her a refund not voucher for Future travel of... Vikings customer service following what they truely are situation was dire any subsequent cruises week YodaMon. News site supported by Elliott Advocacy, a nonprofit organization that offers advice! Host cancel my stay and keep my money claim was denied and the couple an email that them...
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