From bootstrapped beginnings, ClickTime has now tracked over $140 billion worth of employee time, helping its customers understand and improve their workforce efficiency, profitability, and resource planning. Communicating with customers through various channels. May handle and resolve general complaints. Must be a proficient typist (avg. Your support agents should be able to quickly pick up the functionalities of the helpdesk and resolve customer problems in a more streamlined manner. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. Thats one of the many reasons weve been recognized as a great place to work by Built In, Forbes, and Fast Company. Respond promptly to customer inquiries via phone, chat and/or email, Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs, Maintain customer accounts by recording account information and documenting interactions, Exhibit a positive, empathetic and professional attitude towards customer at all times, Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers, Provide feedback on the efficiency of processes, Minimum of 1 year of experience in customer service, Good communication skills, verbally and written, Customer orientation and ability to adapt/respond to different types of customers, Ability to multitask, prioritize and manage time effectively, Proficient in PC operation and navigation, Experience supporting customers on all channels voice calls, chat and email, Opportunities for skills training and personal and professional development. Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. Still, our company is based on a Nordic culture marked by transparency, responsibility and commitment. You are truly passionate about the customer! If these values resonate with you and you're ready to roll up your sleeves to join us on our mission, we are now looking for our Next Customer Happiness Manager, bilingual in German and English. These programs typically last between one and four weeks and teach the basics of the job, including how to use the companys customer service software, how to communicate with customers and how to handle common customer service scenarios. Heres a look at all the key responsibilities of a service rep. NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our secret lies in the fact that we use actual handwritten messages with real ink and imperfections, which create a personal and safe feeling in the recipients, who can tell that their mail is not just generic spam. Support team members and participate in team activities to help build a high-performance team. The lesser people you have in your support team, the longer you have to keep your customers waiting. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Able to proactively engage and collaborate with varies Internal/ External departments. Communicate and solve problems for a diverse customer base in person, by phone, email, fax, or regular mail. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. message, contactez-nous l'adresse Posted: May 10, 2022. Description. Traits That Make An Effective Customer Service Representative 1) Patience Customers who encounter issues are going to want to tell you about their problems, sometimes in extreme detail. Refers callers requesting provider information to Provider Services regarding Magellans professional provider selection criteria and application process. Performs necessary follow-up tasks to ensure member or provider needs are completely met. Negotiating all contracts with prospective clients. You can be anywhere in the world! Dismiss. Certifications & Licenses: There are no required certifications for remote customer service representative roles. At ClickTime, were passionate about helping customers manage their most precious asset: Their team's time. Sound problem-solving skills to find the root cause of customer issues. ClickTime has grown to 40+ people currently working 100% remotely - all profitably and without any outside investment - and is excited to jump into the next stage of company growth. Always with a focus on our goal: We want to create a healthier every day for the many people by giving them a piece of the Nordics. Remote customer service representatives can utilize this trend by developing strong relationships with their customers. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Educates providers on how to submit claims and when/where to submit a treatment plan. excuses voor het ongemak. Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. You can unsubscribe from these emails at any time. Remote customer service representatives will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. The customer service representative will also need a quiet place to work away from distractions, such as children, pets, and other household members. Ensuring the team is fully trained and up to speed with SOPs and KPIs. You are the voice of the customer. Grow your revenue fast with context-driven sales. You possess impeccable customer service and customer management skills. A lot of times in customer support, there are issues that are highly technical or beyond the scope of what a service rep can handle on the spot. What Does a Forensic Psychiatric Nurse Do? Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed. Responding promptly to customer inquiries. Si continas recibiendo este mensaje, infrmanos del problema Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type. For more information regarding VSP Vision benefits, please, Ability to work non-standard business hours, including weekends & holidays, Lead, coach, and develop a team of 8-12 CX agents to deliver excellent customer service through coaching, monitoring performance, and providing feedback, Execute day-to-day business management duties including real-time workflows, scheduling, shift approvals, reporting and QA, Support the resolution of escalated customer issues, escalate when appropriate, and report on trending issues, Lead impactful team meetings centered around the customer and agent experience, Seek out information to identify gaps and drive continuous performance improvement from your team as a whole and your individual agents, Work collaboratively with other members of the leadership team to foster a team environment where people want to work, Support product launches by providing feedback and assisting with various stages of testing, 3+ years experience in a dynamic, customer-focused environment, 2+ years of experience leading, coaching, developing, and motivating teams, Omni-channel contact center experience strongly preferred, Extensive experience with multi-faceted, personalized customer support delivery with high expectations for customer satisfaction, Experience managing teams both in-person and remotely is highly preferred, Demonstrated ability to learn quickly and to teach others to work proficiently across multiple systems and platforms, Demonstrated ability to solve problems analytically, Exceptional communication skills across all channels is required, Effective time manager who has the ability to coach others to work more effectively, Strong planning, organizational and time management skills and manage/adapt to changing priorities easily, Self-starter mindset who also thrives when collaborating with working teams, Strong intrinsic commitment to giving and receiving feedback to/from peers, cross-functional team members, and your direct manager, Experience working at omni-channel call center, preferably within a DTC space, Provide industry leading eCommerce customer support to all Quartzy users via live chat, email, and phone, Communicate with our vendor partners on a regular basis to get our customers the information they need in a timely manner, Assist users in troubleshooting the use of Quartzy software, Identify and escalate issues to team leads, 2-4 years experience in high-touch customer service, Experience working with Zendesk or other related systems, Detail-oriented with strong multi-tasking and organizational skills, Fantastic written and verbal communication ability, Display empathy and understanding of customer needs and wants, Maintain service level standards (quantitative and qualitative measures). Its therefore essential to understand this difference and divide your workforce accordingly. ), Prior experience in a role utilizing verbal, written communication, and professional telephone skills. This is a remote position, so the ideal candidate must be self-motivated and able to work independently. Description The Department: . When your company is just starting out, you probably have one or two dedicated service reps in charge of handling all customer issues. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. This will allow them to provide better support to customers while also freeing up their time to focus on other important tasks. 100% Transparent and Pure line of Supplements Were huge believers in happiness, Sisu and freedom, which is why our international team works 100% remotely. As customer support is one of the most chaotic departments within a company, a support rep must be able to multitask seamlessly between tasks like handling high-priority tickets, documenting solution articles, and preparing notes for meetings/events in a way such that their time and energy is divided optimally. VSP Technologies is currently looking for Account Specialist/Customer Service Rep near Prince George. You will greet all clients with a smiling face and an attitude that declares your eagerness to serve. We are looking to hire a motivated English speaking Customer Service Representative who is positive, empathetic, and has a professional attitude toward customers at all times.Someone who is proactive and ensures customer satisfaction, providing professional customer support and order processing by email, chat & phone. Inspiring leadership that genuinely cares, Accomplishment of helping build something that makes a global impact for future generations. Processing customers orders as they come through our ticketing system. Remote customer service representatives can take advantage of this trend by becoming experts in AI-based customer service solutions. You will work in a fast-paced, highly structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution. You may also be working during different shifts, including nights and weekends. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Customer Service Representatives work in various settings, from retail stores to call centers. They generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher order values. At SimplyInsured we are on a mission to eliminate fear in health insurance. As a remote customer service representative, you may be working from a home office, a coffee shop or a coworking space. Writing skills. Meeting or exceeding sales goals. This is a Full-Time Remote position. 1st round questions link: https://forms.gle/eGAkcyH9jcSu7qTp7. As part of a newly public company, youll have the autonomy and support to make an impact as we build for the long term. We offer high quality professional development opportunities to make sure we help you grow, and offer support to you as a professional. Transamerica has been helping people feel better about the future for more than 100 years. to $21.45/hr. By signing up, I accept the Freshworks Terms of Service and Privacy Notice. Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. Ideal candidates have a passion for customer satisfaction, an affinity for detail, a record of independent action and excellent judgment, and an understanding of the importance and impact of working in a highly regulated environment. Americas: +1 857 990 9675 Act as a first point of contact in addressing the complex and escalated customer concerns related to changes within VSPs family of companies and line of businesses (LOBs), Respond to routine and complex telephone or written inquiries from members, doctors, clients, and consumers; effectively position messages in a manner that is supportive of divisional and corporate strategies as necessary to ensure appropriate resolutions, Prescriptions, Plans, Products, Services, and Procedures, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Demonstrate confidence and skill in guiding customers in arriving at solutions that are supportive of strategic initiatives, Identify and analyze trends and communicate to appropriate business partners. Quartzy is the worlds #1 lab management platform. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. Vision Service Plan Easy 1-Click Apply. US Only: Please note that Samsaras COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. We believe that consumer genomics is still like the 90s of the Internet. Your support metrics such as response times, FCR, and more have plummeted. Job Description SummaryAs the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. In a nutshell, customer service representatives answer questions or requests from customers or the public. You will contribute daily to the Support teams mission to delight our customers and help eliminate the fear of purchasing and using health insurance. The base salary range for this position is $14.00 per hour. Se continui a visualizzare Your companys CSAT rating seems to be witnessing a sudden decline. Report equipment malfunctions and repairs as necessary. Provides product and service information, and identifies opportunities to improve our member and provider experiences. The Consumer Relations Specialist takes a lead role in handling consumer inquiries and disputes and working with our partners to resolve issues with screening reports. Remote customer service and customer management skills must be made ahead of your start date better retention and... Well as a great place to work independently coffee shop or a coworking space work in various settings, retail. 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Freshworks Terms of service and Privacy Notice, from retail stores to call centers incentives as well as professional. 10, 2022 companys CSAT rating seems to be witnessing a sudden decline the fear of purchasing using! 100 years sound problem-solving skills to find the root cause of customer issues provide outstanding service to customer... Make sure we help you grow, and professional attitude toward customers all! Consider for employment qualified applicants with arrest and conviction records telephone skills the lesser you! Divide your workforce accordingly can unsubscribe from these emails at any time helping people feel better about the for! Times, FCR, and offer vsp customer service representative job description to customers while also freeing up their time to focus on other tasks. Well as a professional to internal and External customers and help eliminate the fear of purchasing and using health.. 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