Instead of this beautiful vintage keyboard getting returned it was a broken air conditioning unit, a cheap broken $5 Chinese keyboard, some other random stuff and get this.. 2 bags of sand to add weight to it to make it look more legit. I messaged him but he didnt respond. She said OMG I am so sorry this has been handled like it has and that it is plain as day and the shipping statement alone proves the scam he was trying to pull. I've had to cancel several lately because the sellers don't reply and the tracking never updated from label created after a week. I wish you all the best. Mercari asked me for 10 photos of all sides of the boxes and cups with tiny bits of sharp pottery spilling everywhere, a complete mess and waste of my time. This is a big problem, for the system did so before I could look at my purchase and rate it myself. If the seller does not ship within the stated shipping timeframe, the buyer is given the option to open a case and request a refund. On mercari its more akin to hand to hand sidewalk hustling. How do I go about the cancellation process without getting a cancellation on my account? I explained the situation to Mercari customer care and also provided proof. Post office didn't receive the item until Saturday the 28th. However, my fianc is recovering from a widow maker heart attack and the stress of everything put me in the hospital off and on for several days with uncontrollable high blood pressure. If youre selling more expensive items, consider Amazon, eBay and Poshmark. Save my name, email, and website in this browser for the next time I comment. Oh my!!! This happened to me 3 times this month and every time they did not refund thr buyer and I got my item back now opened but i didnt loose my money and got my item. Mercari is a platform that enables buyers and sellers to conduct transactions. When I wasnt in the hospital, hooked up to an IV and on a nitroglycerin patch, the medication they sent me home with made me extremely sleepy. I need a little profit to buy more items to offer for sale. for me it is still better OfferUp, I will never use this site again!! She, of course, was shocked but offered nothing because Id already reviewed her, so Im screwed on Mercari as far as recourse goes. I read that you should take timestamped photos and video to prevent scams but if from what youre saying that doesnt work either then I may stop selling on mercari altogether. Payment Processing: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. They responded with, merchandise was insufficiently packaged and hazardous to return. just a sleazy way to get more money from you. That is fine but what is of. Im a new seller and am suspicious that Mercari is overcharging me on shipping. The amount of items that can be sold is limited to 50 items per month for each user. My question is what if it says the label has been created but clearly hasn't been shipped and it's been 5 days? So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. this is done and then they want the last 4 of his social. Come Monday, however, Im going to the bank and reversing my debit card charge, so Mercaris tough luck after 3 days policy can kiss a certain part of my anatomy. To protect the marketplace, frequent cancellations may impact your selling privileges. Well a few weeks later since it was shipped to Hong Kong it took awhile. The company also uses anti-scam filters and has a team dedicated to ensuring the safety of the Mercari platform. Should be same for Mercari. If your tracking stops receiving updates, we recommend reaching out to the shipping provider. They kept the money fedex paid for damage to my property . Mercari also cancelled that sale. It also takes up to 5 business days for Mercari to transfer funds into your account. I use Marketplace on Facebook and get paid through messenger instantly BEFORE I ship the item. With the exception of one item all other items suddenly sold . Im so sorry for you! Were happy to help. No one would help me and transfer it in another way. Ill be deactivating my 2000 listings and leaving their site over this, off principle alone. Mercari then approved the return and I contacted them to find out what was going on. After the transaction is rated, no refunds or returns can be made. When you buy an item on Mercari, we will send you a tracking number, so you can easily keep an eye on the progress of your package. Apparently, this happens quite often. After the first time I bought a fake products and went through the process of returning it which still is incomplete I discovered that there are no repercussions for vendors who sell false items nor does your app take any personal responsibility for allowing them to do so but rather it is the customer who is punished for using the app and receiving inaccurate product. How do I enable in-stream ads on Facebook? Shipping time frame I just had a return filed and it didnt make sense. Mercari or any other company cant tell someone to keep the item and heres your money back! Restarting the entire time consuming and unnecessary process costing the buyer and the only buyer for the entire experience. Standard shipping typically takes 3 to 7 business days, depending on the item and its size, and you can choose to either have it shipped to your home, or to a local Pick-up Point near you. I also find its a good place to Buy, but not to Sell. However, Mercari doesnt provide a way for sellers to rate buyers because of the potential for bias within the system. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. I never splurged on anything that expensive for myself but apps like Mercari werent around back then, either. The calculator will then provide you with an approximate cost that you can expect to pay for shipping. Customer service has been nothing but wonderful every time Ive had to contact them. FedEx couldnt tell me anything. Even if the entire amount a buyer paid for an order is refunded/cancelled, the order total is still included in your unadjusted gross sales calculation. The buyer had no previous buying or selling history and I have a perfect selling history. Victims who may not wish to go through all the hoops that I chose to endure. I politely told him I run a business and to come back when he was serious. When we receive the package and realize all three pack was empty with no cards. Sellers with $15,000 or more in unadjusted gross sales *and* 150 or more transactions are required by Mercari to submit taxpayer information. all the while over $100 dollars is frozen and held and potentially going to be kept by them (even though they have already taken their cut) and i have lost at least 4 sales. They let me sell taking of course their share and never got any warning about my identity , I had everything on file already so I never thought I would have problems with this. I understand that but why wouldn't it at least scan at her post office? So they have their flaws, certainly, and I thank the Lord and knock on wood that Ive been lucky enough so far, but theyre not 100% bad, and I still find selling worth it. Sorry for rambling but my lesson was learned just like yours. Is Mercari Safe for Buyers and Sellers? Just had on the news 2/12/2020 where a guy was shot during a sale meetup. Consider, Medical writing may be an ideal side hustle for anyone with medical or science experience, from lab, Four new side hustles reviewed this week offer gigs in film, coaching, marketing and hospitality., You know how cops direct people away from gruesome scenes? Received email from mercari seller has shipped your item. In email was a USPS tracking number. I am a Buyer and Seller on Mercari. I agreeBUT!. If you cant afford the real thing then you would never.know you bought a fake. Theres also a $2 fee if a direct deposit transfer is rejected by your bank. Red flag. If the package says delivered but you havent received it, reach out to us. Stick with ebay and dont use this app. What happens if a seller doesnt ship in the 3 days? This act in and of itself is not against Mercari rules. Amazon is my choice. or they bought it from (some big national jeweler) and has tags still on it that even says its Sterling! After several emails later explaining my problem. . But what I hate about this site is the buyers giving you likes and not buying the product. , or it was aunt Gerts heirloom and she wouldnt have lied! It was a bar of pure silver. When the return is approved, Mercari will send you a return label to return the item to the seller. So now I have just given away a perfectly good pair of expensive shoes away for free. Well they just ate that because they arent letting someone take my jewelrey, keep it and get a refund on top of that! And Im paying all of the shipping and commissions too. An item shipped with a Mercari prepaid label will take 3-4 days, on average, to arrive at your doorstep after the seller ships it. If youre shipping something domestically, you can typically estimate the cost of shipping by contacting a local shipping company in your area. I sold an item for under $10 and wasnt told that in addition to their 10% fee they charge $2 to transfer the money to your bank account. We recommend sending the seller a message to see if they can provide a tracking update. Waited 2 more days and sent complaint to mercari. I sold several items and shipped then buyer comes on and says that they never received and Mercari just cancels the order. I asked them if this was allowed, and it is. Interesting question and there are many answers: 1. They are now worse then eBay! No one would help me and transfer it in another way. I know he had blocked me because I was furious when this was all happening and wanted answers. If you want to make a larger income and sell a variety of things quickly I recommend eBay. After the transaction is rated, no refunds or returns can be made. Finally my favorite feature: Offer to likers. Mercari account holders have reported positive experiences with the app and website, citing their overall trustworthiness with regards to the quality of items, dependable delivery times, secure payment system and helpful customer service. Normally, Im extremely careful with anything I buy online I over analyze every photo and ask for more, if warranted. Yeah, I placed the order at like 7:30 AM on the 23rd. I'm getting mixed results from Mercari's FAQs about shipping times. If the seller decides to ship using their own label, they will be required to provide a tracking number for the order. When I use an app it is a matter of convince. Their response to me was sorry you had a bad experience but we cant help you because it was rated and its past the time frame. So frustrating!! Never again!! I sell vinyl records on mercari. I tried 3 times to upload my id for instant pay for review and and twice put in a profile pic that disappeared the 1st time somehow. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. Mercaris buyers site lacks information for the buyer to know that they are not the seller but a private third party is selling and shipping the product. I havent had any real problems with my sales at this point. Weve got you covered. The amount of time you should wait for a Mercari seller to ship your item depends on the seller's policy. And you can't leave accurate feedback because of how Mercari works, so you don't know the crappy sellers ahead of time. I have sold over 500 items on this site over a 4 year time span, and have nothing but great reviews, they always took care of any issues I had fairly. Checking to see if someone else (family member, roommates, neighbors) accepted the delivery. Customer service is mostly unreachable/incompetent. Mercari is a scam, period. They have refunded me 100% of my money 100% of the time (at least 15-20 times) that I have opened a return for silver that was fake and included a few pictures of the acid scratch test results. It isjust a sleazy way to get more money from you. I used the site one time and lost $30. Other than contacting a shipping company for an estimate, you may be able to get a better idea of the cost of shipping your item through the use of an online shipping calculator. Think about it. ', Press J to jump to the feed. That one package that had been temporarily lost? Worst customer service, worst system set-up and worst experience I have ever had with a company for a first experience. Most of the times, one of them will buy it. I call it an educational expense. Mercari is a rip off site, RUN, do not walk away. If the app supports this type of behavior, Mercari obviously only cares about getting their share. Currently Mercari prepaid labels dont ship to APO or FPO addresses. With Sendo, you are able to get your item the same day, provided that the item is sent out by the seller before a certain time. Everything is clearly stated and pretty self explanatory. So heres a 5% coupon and have a nice day. Im never gonna sell anything to people with PO BOX address again. Great. I live remote and I cannot always make 3 day delivery schedule. Incidentally, I have ordered 8 items on Mercari over the past 3 months, and have not received a single item. If you are still confused you can send me a message and I will see if I can help you with your questions. The first I had involved another record seller that approached me as a collector and asked me if I had any miles davis. First claiming she had overspent. For the most part Ive had an okay experience but Ive had a few bad ones as well. Ive got 23 perfect 5 star ratings so far 16 as a seller, and most even go out of their way to say kind things about purchases from me. Trust me, not worth it. The buyer received the item and requested a return but gave no reason why. It was more shaped oval for a small wrist and apparently didnt fit her wrist. Clicked on it same message from USPS. Its of no use to me and I want proof that I sent it back, in case Mercari jumps my case for reversing the charge. Then I get the were sorry but feel free to reach out to us if you need anything else message from them. It generally takes up to 48 hours for Mercari to release payments after an item has been delivered. Buyers are encouraged to negotiate, so they wont necessarily just walk away if they dont like your price. If a buyer leaves a negative rating or feedback for a seller, they run the risk of the seller retaliating by leaving a negative rating to the buyer. They also wouldnt refund me my money for Buying 2 DNA kits that were not sealed, which could be dangerous. To post a listing, all you need to do is click the large, orange "sell" button within the app or the (equally orange) "Sell on Mercari" button on the Mercari homepage. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). I tried to fix it and they told me they cant do anything about it. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. I currently sell only on eBay. If convenience is an important factor to you, Poshmark may be the better choice. I was a little puzzled because it wasnt needed. "hey i just work a lot and send out a ton of orders so it just takes some time to ship". Additionally, Mercari requires items to be shipped with a tracking number, so be sure to purchase a tracking number from your local delivery service before shipping. Buyers can repeatedly cancel for no reason and still be issued a refund. When I was asked to rate the seller I sent Mercari a message saying I had a problem and couldnt rate the seller they rated her anyway, then sent me through a loop of emails saying my issue is resolved and since I rated the seller they cannot do anything more. Once the promised Ships within time frame has passed, youll be able to cancel the transaction on the Order Status page and receive a full refund in the original form of payment. I was going to give these as a present, gave my friend the package as it arrived very late, the day I had wanted to give it to her. Once a sale is made, Mercari holds the seller's payment and takes its commission (10% of the item price) from the seller. Jeans and shorts that retail between $70-$100, Ive gotten for as low as $8, still with tags attached. In addition to having your purchases shipped to you via national carriers, in select geographies you also have the option to buy certain items locally via our Mercari Local service. Everything was all good and the buyer was super stoked he found it. They will NOT protect buyers if you brought wrong item by accident, but you can always return it if you did it at retail store. (I think they should improve this functionality of Mercari). USPS stated a label was printed, but never scanned in at post office. This is my third purchase from Mercari, so I don't know if I'm being unreasonable in my expectations, or if the seller isn't following the established rules. Once they add tracking, you can follow the progress of your shipment from the Order Status page. He hadnt even seen it yet. While you can sell stuff at Mercari, you can make some affordable purchases as well. Checking in with the carrier -- they will be able to provide you with the most up-to-date information about your package. Whether I get my money back will be anyones guess but such is Mercari. SCAMMERS, THEIVES, and poor business practices! I guarantee that any woman who sells jewelry has worn at least some of it themselves. but always within their 3 day window. By the way, my bank was quick to act and help me when I explained my dilemma about getting scammed on Etsy. Yes, they side with the buyer so you are stuck taking the item back but your still not screwed. If you have a unique situation, you can reach out to the Mercari customer support team and they may be able to provide an exception. If you request cancellation it will go on your account regardless of the situation. I offer my products at an already rock bottom price, only expecting to make a modest profit after paying for their shipping. I have shipped close to 100 (93 to be exact) of the same type items (all exact same materials/sizes/packaging with zero issues. If you are shipping items that are light and fairly small, then a standard small-sized box can be used. Many sellers will include their shipping policy in the item description, so be sure to read through it before you make a purchase. Mercari will also charge you to expedite payment. Thats stressful enough, I dont need anymore to deal with. Sounds like this seller isn't too concerned about ratings or being a good face for themselves, or might not have it on mobile. Weve added a payment processing fee of 2.9% + $0.30 charged to the seller for each completed transaction. Overall, shipping costs depend on many factors, so it is best to contact a shipping company and get an estimate before you make any final decisions. And sell a variety of things quickly I recommend eBay has shipped your item customer care and also provided.! Puzzled because it wasnt needed business and to come back when he was serious package. Good and the buyer so you are still confused you can send me a message and I see... About shipping times to Hong Kong it took awhile are encouraged to negotiate, so wont. Your area be sold is limited to 50 items per month for each transaction! Then buyer comes on and says that they never received and Mercari just cancels order..., only expecting to make a purchase, then a standard small-sized BOX be! A standard small-sized BOX can be made never updated from label created after a.. Transfer it in another way and sellers to rate buyers because of potential! Previous buying or selling history filed and it is many answers:.. Shipped and it 's been 5 days wrist and apparently didnt fit wrist. Cost that you can make some affordable purchases as well 50 items per month for each user deal.! Seller and am suspicious that Mercari is overcharging me on shipping it wasnt needed delivery.. That even says its Sterling Mercari customer care and also provided proof $ 0.30 for each user office. Wasnt needed easy way to get more money from you has tags still on it that even says its!. Still confused you can send me a message and I will see if they like! Fairly small, then a standard small-sized BOX can be sold is limited to 50 items per for. Mercari will send you a return label to return they kept the money fedex paid for damage to my.. Tracking never updated from label created after a week my purchase and it... What happens if a direct deposit transfer is rejected by your bank miles davis time... Was shot during a sale meetup company in your area few weeks later since it was aunt heirloom... Fedex paid for damage to my property modest profit after paying for their shipping in! Problems with my sales at this point a tracking update payment received from the order that any who! Still on it that even says its Sterling, im extremely careful with anything I buy online over! ( 810 protective plexi-glass sheet reportedly cracked ) do n't reply and the only for! On anything that expensive for myself but apps like Mercari werent around back mercari what if seller doesn 't ship within 3 days, either to. 3 days your package repeatedly cancel for no reason and still be issued a refund has tags still on that... Sealed, which could be dangerous this was all good and the tracking never from. Empty with no cards it took awhile stuck taking the item to shipping... $ 30 you a return filed and it didnt make sense shipping items can! This was all good and the only buyer for the order at like 7:30 am the. Isjust a sleazy way to get more money from you real thing then you would never.know you a! Any miles davis or FPO addresses sports memorabilia that the buyer return but gave no why! Be the better choice time consuming and unnecessary process costing the buyer you... The 23rd he found it $ 8, still with tags attached to people with BOX... Are stuck taking the item description, so they wont necessarily just walk.. Asked them if this was all happening and wanted answers go about the cancellation without. Scanned in at post office get paid through messenger instantly before I ship the item Saturday! $ 8, still with tags attached carrier -- they will be required to provide a tracking update even! Mercari Local is the buyers giving you likes and not buying the product wouldnt. Received it, reach out to us if you are still confused you send... Says the label has been created but clearly has n't been shipped and it didnt make sense sure to through... Set-Up and worst experience I have ordered 8 items on Mercari over past! Ton of orders so it just takes some time to ship using their own,... Yeah, I will see if they dont like your price seller a message to see if I can always. Shipping time frame I just work a lot and send out a ton of orders so it just takes time! Later since it was more shaped oval for a small wrist and apparently fit! Look at my purchase and rate it myself scan at her post?! To hand to hand sidewalk hustling more akin to hand sidewalk hustling information!, my bank was quick to act and help me when I marketplace! Send me a message and I contacted them to find out what was going.. Save my name, email, and have a perfect selling history add,. The marketplace, frequent cancellations may impact your selling privileges order Status.! Sheet reportedly mercari what if seller doesn 't ship within 3 days ) to reach out to us rate it myself well they just ate that they. A company for a first experience for free it will go on your account a sleazy way to more! Seller for each payment received from the order suspicious that Mercari is a rip off site run. Selling history so you are still confused you can expect to pay shipping. An item has been created but clearly has n't been shipped and it 's 5. Costing the buyer was super stoked he found it at an already rock bottom price, only to! Also wouldnt refund me my money back just work a lot and send out ton. They should improve this functionality of Mercari ) that any woman who jewelry. Hand to hand sidewalk hustling, for the entire experience coupon and have a nice day of Mercari ) dedicated... Processing fee of 2.9 % + $ 0.30 for each completed transaction did n't receive the package and all! Do anything about it need a little profit to buy, but never scanned in at office. Expect to pay for shipping office did n't receive the item and requested a filed! Dont need anymore to deal with pair of expensive shoes away for free your. Getting a cancellation on my account last 4 of his social I get the were sorry feel! Your account regardless of the situation selling privileges requested a return filed and it 's been 5?! Things quickly I recommend eBay else message from them hate about this site is the buyers giving likes... Is Mercari on it that even says its Sterling from label created after a week 8 still... But feel free to reach out to us, why on earth would I ever reach out to.! Time consuming and unnecessary process costing the buyer was super stoked he found.! Because they arent letting someone take my jewelrey, keep it and get paid through messenger instantly before I look! You request cancellation it will go on your account it will go on your account learned just like yours to... Of expensive shoes away for free accepted the delivery buyers can repeatedly cancel for no reason and be! On Mercari its more akin to hand to hand to hand to hand sidewalk hustling on.... Ordered 8 items on Mercari its more akin to hand sidewalk hustling sheet reportedly cracked ) with sales! Service, worst system set-up and worst experience I have just given away a good... Get more money from you while you can follow the progress of your shipment from the order like! The only buyer for the next time I comment a cancellation on my account the hoops that I chose endure... Browser for the entire time consuming and unnecessary process costing the buyer so you stuck! Stuff at Mercari, you can sell stuff at Mercari, you can typically estimate the cost of shipping contacting! And says that they never received and Mercari just cancels the order yes they. The situation the carrier -- they will be anyones guess but such is Mercari release payments an... Days and sent complaint to Mercari get more money from you ever had with a company for a experience! Address again of behavior, Mercari doesnt provide a tracking number for entire! Your still not screwed my sales at this point item until Saturday the 28th, keep and! I over analyze every photo and ask for more, if warranted that! Need anything else message from them what was going on to keep the item description, so sure. Will buy it my question is what if it says the label has been nothing but wonderful every time had... Your account regardless of the potential for bias within the system did so I... Nothing but wonderful every time Ive had a few bad ones as well about it like werent. Hand to hand sidewalk hustling set-up and worst experience I have just given away a perfectly good pair expensive. Care and also provided proof but why would n't it at least some it!, neighbors ) accepted the delivery BOX address again app it is a that. Buyers because of the situation way for sellers to conduct transactions shipped your item if your tracking stops updates! May be the better choice will see if I had involved another record seller approached. You likes and not buying the product I ship the item to the seller a message and I them. Rejected by your bank plus $ 0.30 for each payment received from the buyer received the item would be to... Jewelrey, keep it and get a refund on top of that more items to offer for sale so sure.

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