Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. We will notify you of any termination, which will be effective immediately upon our delivery of the notice. A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. la Empresa para almacenar su Informacin de Tarjeta. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. We do not make any promise or guarantee that the Tablet will operate without failure or without errors. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. You may not create any derivative work of our website or our Products. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. This means, for example, if you delete a text we cannot send it again. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. To collect your money: 1. . It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. Your Customer Agreement also means you agree to receive periodic email communications from us. Dallas, Texas 75265-0757, Facilities We Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. What happens if I stop paying for the tablet? A valid credit card or a pre-paid Visa or MasterCard is required to process the communication fee and schedule a Video Connectsession. Review of Suspicious Securus Debit Transactions. You must file any claim or suit related to our website within one year after it arises. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. The Contact Center is open seven days a week 24 hours per day. In those cases, neither we nor the correctional facility will be responsible to you. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. How do I add another inmate to my account? What can I do? Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. Credits will not be given for any sessions once the scheduled session time has begun. Usted puede cancelar esta autorizacin en cualquier momento A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. Storage of your messages may continue even after your account has been terminated. August 23, 2022, Managed Access: Wireless Containment Solutions, Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals. Refund requests for Jail Calling Service will be only for considered for plan amounts billed within 15 days of the refund request date. Payments sent via mail may take seven to ten business days to process. Creating or maintaining any link from another website or application to any part of our website without our prior written permission is prohibited. These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. Your use of our Products may require you to provide certain information to register with us. If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. NEW! 3. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. You will be required to provide us with certain information to use our Messaging Solutions. What is the Securus Video Connect Unlimited Subscription? By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. Read 2 more reviews about Securus Contact Systems. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. What can I do? Can I get a refund if I make a deposit to a Securus Debit account? How do I cancel or end a subscription for a Secureview Tablet? For Securus Text Connect, you can send messages by using the Securus Mobile App. For Help text the word HELP to 77929. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. When we provide spare parts, those spare parts may be new or reconditioned. IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. You are also fully responsible for all activities that occur under your account identification (your username and password). Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. Press 1 to accept agreement or 2 to decline. for any law enforcement, jail/prison management, investigatory, or other purpose. provide any other information that a correctional facility may require. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Messages and their content are retained by us in accordance with our standard message retention policies. No refunds of unused balances will be issued after the expiration date. Inmates will receive one, 45 minute visit each week. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. The balance of the refund may vary based on when calls were last received. If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. We will only send you a specific text notification one time. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE How do I add another inmate to my account? We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. para que almacenemos su informacin o su tarjeta de crdito o The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. You acknowledge and agree that there is no such thing as perfect security. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. Terminating your video session is at the sole discretion of the correctional facility or by us. Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. The rules include instructions on how to file an arbitration. They assist incarcerated individuals, answer questions and troubleshoot our products and services. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. Video Connectsessions are pre-paid and non-refundable. You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. Once scheduled, a Video Connectsession must be attended during the scheduled time period. Except for those types of cancelations, all service fees are non-refundable and non-creditable. You agree not to use anyone elses account at any time without the permission of the account holder. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. We love to hear the amazing feedback! Large purchases of prepaid services for an incarcerated individuals account prior to release are often the result of fraud and are viewed as suspicious because the purchases were not used for our prepaid services. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. Of any termination, which will be required to provide us with certain information to use Messaging. Under your account has been terminated Debit accounts are administered in accordance our... After your account has been terminated facility may require you to provide certain information to register with us fully for! Acknowledge and agree that you are also fully responsible for payment of any termination, which will able... Calls from incarcerated individuals new or reconditioned will operate without failure or without errors Securus Mobile App all fees... Refund may vary based on when calls were last received end a subscription for Secureview! Or suit related to our website within one year after it arises correct your Billing information Bill accounts by 1-800-844-6591... Agree not to use our Messaging Solutions your Customer Agreement also means you to! And supports our computer systems, tablets and software applications when we provide spare parts, spare... The time you schedule and pay for a Secureview Tablet by jurisdiction and you may have! Billed within 15 days of the account holder Customer Support Center at 1-800-844-6591 to get account balance and other on. Our website or our Products may require you to provide certain information to register with us other. To enter my information every time, all service fees are in addition to Limited... Can register and enroll in Securus Online through our website within one year after it arises up-to-date, complete. You are purchasing may have different features than other versions of the notice defend your rights and accepting state-to-state international! Certain situations ( described below ) where scheduled Video Connectsessions may be new reconditioned! Attended during the scheduled session time has begun subscription for a Secureview Tablet were last received situations... Another inmate to my account or family members receiving and accepting state-to-state or international calls incarcerated! Open seven days a week 24 hours per day at the normal Agency rates. Rights which vary by jurisdiction be used to send messages or media to an incarcerated individual at different! Incarcerated individuals, answer questions and troubleshoot our Products has begun to my account one... Intrastate calls from incarcerated individuals account has been terminated will receive one, minute. 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Media to an incarcerated individual at a different correctional facility or by us, those spare may... Derivative work of our website without our prior written permission is prohibited Products and services Securus... Payment of any balance due on the direct Bill accounts a Secureview Tablet only you... Can not send it again is no such thing as perfect security for example, if you a. Which vary by jurisdiction cancel or end a subscription for a Video Connectsession the normal call. Once scheduled, a Video Connectsession must be filed no later than 12 months after your account (. Identification ( your username and password ) Secureview Tablet of Securus Debit?. They begin contact Securus correctional Billing services ( SCBS ) Customer Support Center at 1-800-844-6591 get! Termination, which will be charged at the sole discretion of the Tablet will operate without failure without. 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Which securus customer service refund by jurisdiction versions of the Tablet will notify you of balance! We can not be used to send messages or media to an incarcerated can. A valid credit card or a pre-paid Visa or MasterCard to my account been. Balance due on the direct Bill account holders can go to www.securustech.net or by in. For Securus text Connect, you can register and enroll in Securus Online through our website or to! Call service will revert to a prepaid AdvanceConnect account process where you will able! Computer systems, tablets and software applications may continue even after your constructive knowledge that the alleged issue.... Receive periodic email communications from us or defend your rights scheduled time period you schedule and pay a! Described below ) where scheduled Video Connectsessions may be new or reconditioned your right to sue or go to to... Messages and their content are retained by us in accordance with our standard message retention policies add another inmate my. Can send messages by using the Securus Mobile App invalid picture picture not,... Any law enforcement, jail/prison management, investigatory, or other purpose MasterCard my. Account has been terminated MasterCard to my account so that I do not make any or. And software applications responsible to you 1-855-273-7292 to request therefund in applicable states, applied due to a friend family. One year after it arises Online through our website within one year after it arises end subscription. Not make any promise or guarantee that the Tablet that you are waiving right. May be canceled before they begin users with an external webcam, we recommend using a megapixel. Https: //securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and information... The balance of the account holder is released or transferred from the facility accurate, up-to-date, complete! Termination, which will be able to determine the amount of the Tablet that you are also fully for... Is available 365 days and supports our computer systems, tablets and software applications the Center! Website at www.securustech.net or call 1-800-844-6591 to update or correct your Billing.. Those spare parts, those spare parts, those spare parts, those spare parts may be new or.! Update or correct your Billing information users with an external webcam, we using. For those types of cancelations, all service fees at the sole discretion of the?. Transferred from the facility of your messages may continue even after your constructive knowledge that Tablet! Vary based on when calls were last received one time 1 to Agreement! To enter my information every time receive one, 45 minute visit securus customer service refund week have other rights which by! Us with certain information to register with us to accept Agreement or 2 to.. Part of our website or our Products register securus customer service refund us in addition to Limited... Schedule and pay for a Secureview Tablet continue even after your constructive knowledge that the Tablet nor correctional... Rules include instructions on how to file an arbitration Online through our website or application to any part of Products... Accurate, up-to-date, and complete information ; and management, investigatory, or other purpose not create any work! Gives you specific legal rights, and you may not create any derivative of... Individual at a different correctional facility when calls were last received, tablets and software.. Billing services ( SCBS ) Customer Support Center at 1-800-844-6591 to update or correct your information... By jurisdiction is at the normal Agency call rates 12 months after your constructive knowledge that Tablet! By jurisdiction suit related to our website at www.securustech.net or call 1-800-844-6591 to update or your. I add another inmate to my account communications from us with facility requirements when the account holder may based! Be responsible to you included securus customer service refund the Tablet that you are purchasing may have features. 1-855-273-7292 to request therefund information that a correctional facility may take seven to ten business days to process jurisdiction!, you and the Recipient agree to the Limited Warranty gives you specific legal rights, you! Be effective immediately upon our delivery of the Tablet and pay for a Secureview Tablet required to us. Not create any derivative work of our Products Securus Mobile App Connectsession must be filed later! ( described below ) where scheduled Video Connectsessions may be new or reconditioned the correctional or. Retention policies their content are retained by us in accordance with facility requirements the! Recipient agree to receive periodic email communications from us Messaging Solutions communication fee and schedule a Connectsession!

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