You should plan for two to five days more than standard FedEx Ground shipping, which in some cases could double transit times. There are steps to take so you are not held liable for it. Customer service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Door Tag Number. You can file a claim for a missing FedEx package within nine months of its shipment date through the company's Express, Ground, or Freight services. The Replys Notifications element provides the Overall Transaction Status, The Replys Completed Tracking Details>>Notifications element provides Individual Track Request Status, The Replys Completed Tracking Details>>Tracking Details>>Notification = Specific Tracking Number Status. The most common tracking number format is 12 digits (e.g. Some other less common formats may . View estimated delivery windows to keep customers informed. You can do that by reaching out to them over the phone at 1-800-463-3339, a 100% toll-free customer service support line that is available on a 24/7 basis. Have you done your 2022 taxes yet? They had pictures from the merchant and item description gave me a case number. Nearby locations FedEx at Dollar General 4800 Ross Rd Del Valle, TX 78617 US (800) 463-3339 Get Directions Distance: 4.65 mi FedEx Office Print & Ship Center 600 E Ben White Blvd Austin, TX 78704 US (512) 383-0348 Get Directions Distance: 4.76 mi If you wont be available at the time of delivery, your shipment may be eligible for another delivery attempt before its held at a FedEx location for five business days, and then returned to the shipper. Want more visibility of deliveries to your home? Provide your name and email address, select Next, and complete all required fields before sending the email. i.e., on schedule or expected to deliver early or any delays with details. Allow a 24 to 48-hour timeframe before trying to track your FedEx package as they are probably processing and registering your shipment. When these events occur, all you can do is be patient and wait for a few more days. Keep all your package related information as FedEx might ask to see them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'trackingadvice_com-medrectangle-3','ezslot_2',127,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-medrectangle-3-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'trackingadvice_com-medrectangle-3','ezslot_3',127,'0','1'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-medrectangle-3-0_1'); .medrectangle-3-multi-127{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. Plus, it is very fast in resolving your claim. Request that an eligible package be held for pickup at a FedEx location (U.S. only). 1. For more information, visit Data Security Page, "Enter a FedEx tracking number to review shipping details. Ship24's FedEx package tracking API is not just the ultimate FedEx package tracking solution, but its market-leading, multi-courier tracking capability is being chosen by businesses again and again because of the range of added features included when you integrate with its system. No more wait time on calls to inquire about package delivery times. Sometimes, your package can be delivered to a neighbor via indirect delivery. FedEx Ground now provides 1-5 day delivery of small packages to 50 US states and Canada. Call Customer Service: You need to acquire the case number by calling customer service at 1 800 463 3339 Also, you will have to submit your supporting documents for your lost . The resulting service is less expensive than FedEx Ground but generally takes two to four days longer. Your package is in the process of being transported. Moon Township, PA 15108-9373 : . But the majority of SmartPost packages move through USPS trucks. Learn how FedEx Delivery Manager can help ensure your deliveries meet your schedule - not the other way. Using this method, you can enter up to 30 FedEx tracking numbers simultaneously. Why has my FedEx package not moved for days? over 70" in height, 119" in length, or 80" in width will need prior approval organized directly with FedEx. The package has arrived at a FedEx location in your city or country. Sometimes, there may be delays before your package is picked up by the courier or it may be picked up, but yet to be scanned by the driver. FedEx Tracking helps you to get an insight into the location of the shipments.With the availability of tracking notifications, you can request various types of notifications about your shipments on your email and on your mobile on the go. In some instances, a signature may be required by someone at the delivery address who is 19 years or older and government-issued photo identification will be required. This will be indicated on the Signature Proof of Delivery where applicable. In order to track a FedEx shipment, you need to contact the shipment tracking service, for this end you need to take 2 steps only: Enter your tracking number in the search form above; Click "Track"; or use this service on the official website of the transport company. With this, they only have to use the Ship24 website for all their tracking needs. We use cookies to enhance your experience. It has also meant it has become the preferred option over tracking packages through couriers directly. You should keep the documents clean for the inspection of FedEx. Personalize delivery preferences, get notifications, and see automatic picture proof of deliveryall on your phone. You should also consider adding supporting documentation either at the time of filing or after the claim is submitted, which could not only help expedite your claim's processing but increase your chances of it succeeding. You will be required to enter not only the FedEx reference number (which can be up to 30 numbers in some cases), the country of destination or territory depending on your specific delivery, the destination's postal code, the shipment dispatch date and in some cases, your account number with the company (this is not mandatory but recommended). To track down your parcel and check its status, proceed as follows: . Let us come to your home or business to pick up your package. Wide range of delivery services for individuals and professionals. The maximum number of packages within a singletrack transaction is limited to 30. ". We recommend using one of the following browsers for an optimal website experience. Each level of Notifications within the new tracking response is as shown below. In the case of missing parcels, choose the Shipment Not Received option. CrispyMoDz 3 yr. ago No prob, keep me updated. Regardless of how you file a claim, the following method can be used to check its status. For damaged or lost items, you can file a complaint with FedEx. start with "92612" or "92748". To check the status of your FedEx claim, follow these steps. Enter your tracking number above and click Track Package. On the following page, you will be shown the updated tracking information about your package. To request your money back via phone . It does not necessarily mean that your package is in a moving vehicle such as an aircraft of truck; it may be at a FedEx facility. With Ship24, you can track up to 10 different shipments at the same time. FedEx obtains a signature from someone at the delivery address. FedEx Ground is a package shipping company that is a subsidiary of the FedEx Corporation. Ship24 tracking is an all-encompassing tracking solution for businesses and individuals. If youre out and about, combine your shopping and shipping. However, you will need to have certain information handy before you begin your claim, most importantly the item's tracking number. They are headquartered in Memphis, Tennessee, and provide their services worldwide. Sometimes, it may take up 24 hours after the shipping label has been generated to have your tracking information updated. Your package(s) can be picked up at the FedEx location listed on the back of the door tag, after the time noted. I am a U.S. representative and will be glad to assist you if your package is traveling within the U.S. You can add addressee information for the Proof of Delivery letter. Select Manage Delivery, then Report Missing Package. They should answer very very quickly. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. We recommend using one of the following browsers for an optimal website experience. This includes the signature image and associated shipment information. The package is on a FedEx vehicle and will be delivered on the same day. If this box is checked, FedEx will re-attempt delivery the next business day unless you make other arrangements. FedEx are unable to specify an exact delivery time. All Rights Reserved. Signature Proof of Delivery is available for up to 16 months for FedEx Express and FedEx Ground shipments. Contact FedEx and get REST API docs. Next, add your contact information in the fields provided including name, address, phone number, and preferred method of contact. When parcel is stuck in transit it means that the package is no longer progressing towards its destination and it is either kept in one of the courier companys depots for further checks or stuck in customs. It should be noted that most users should just take note of their FedEx tracking number to get all the information they need about their package. It's also possible to request email updates. Fax: 1.877.229.4766. Besides, it takes up to 24 hours for a new package/order to show up in the system. Packages are scanned at various points between pickup and delivery. Or, perhaps you have changed the address, after ordering your package. Tracking Number Track. You can use signature proof of delivery to get a picture of the recipient's signature (if the signature is available) once the shipment has been delivered. The package will be delayed due to unforeseen circumstances. Track by MultiplePiece Shipment (MPS) Tracking Number allows you to track by the master tracking number or by one of the associated sequential tracking numbers for child packages. 463.3339. From giving your driver instructions to requesting to redirect packages, FedEx Delivery Manager adds flexibility and security. You can request up to 30 Signature Proof of Delivery letters at once. They have standard, and priority rates available for same day, overnight, and 2-day delivery, as well as ground, home delivery, smart post, International, and express saver options. FedEx outages reported in the last 24 hours. The claim tracking number will be necessary. This site and the products and services offered on this site are not associated, affiliated, endorsed, or sponsored by any business listed on this page nor have they been reviewed tested or certified by any other company listed on this page. If entering more than one door tag number, click on the underlined tracking number to get more details. Track by Tracking Control Number returns tracking information based on a Tracking Control Number. You can see how your claim is progressing but FedEx doesnt give you a definite timeline on when a claim will be resolved. Since FedEx operates internationally, contacting the tracking customer service may vary depending on your region. Ship24 also allows you to track up to 10 Federal Express packages simultaneously. We have updated our list of supported web browsers. Tracking your FedEx international package with Ship24 means that you can track your package wherever you are in the world and follow its journey around the world. Scheduled for pickup next business day. To keep track of your FedEx package, enter your FedEx tracking number on the Ship24 homepage to know your current tracking status. If a delivery requires a signature and you are not home, FedEX may deliver your package to a nearby Walgreens store, FedEx Office or other FedEx location. Get tracking data by API for all your shipments worldwide. Go to the official FedEx website Navigate to the Tracking tab Enter your tracking number and click on Track Once you do this, you will be redirected to the page with the latest information about the status of your delivery. Since, it has grown into a larger entity that incorporates FedEx, FedEx Express, FedEx Global Logistics, and FedEx Ground services. If your package hasn't arrived, and you have not received any updates concerning the delay, you must take the necessary steps to report the issue with the courier within 24 hours. FedEx allows you to enter up to 30 tracking codes in case you are expecting multiple orders. In the box provided, enter your package's tracking number or your PRO (progressive) number. The most notable are deliveries to remote areas such as Alaska and Hawaii. There is no one-size-fits-all period when it comes to FedEx customs clearance as this depends on the type of package being shipped and how the goods have been shipped. FedEx Trade Networks offers international air freight-forwarding services connecting all major global markets: inbound and outbound, intercontinental and interregional. To use the FedEx website for multiple orders, you would enter your first FedEx tracking number in the box labelled "01", the second number in the box "02", etc. Package(s) not delivered. Need to customize this delivery? FedEx Ground is a service that averages roughly 2.5 days of transit time within the U.S., and is applicable when shipping to commercial locations. I don't know how long they're going to drag their feet. To ship to a residence, pick FedEx Home Delivery. Meanwhile, Ship24 offers real-time tracking location and status of your FedEx package. FedEx Tracking from US to Canada You can check the status of your shipments 24/7 without having to call FedEx customer service. FedEx Tracking US Ground? Box 5006, Harrison, AR 72602 These notes are visible only to you and can be used when performing a search within FedEx Tracking. You can complete this process by fax or mail. Ph: (800) 308-3963 Fax: (870) 414-0712 P.O. Sign up for FedEx Delivery Manager and take more control of deliveries. Many users on Ship24 get order tracking from popular marketplaces such as TikTok, Flipkart, Shopee, and most especially, Amazon. or more. SPOD for shipments currently intransit will not be provided until they are delivered. Interestingly, at FedEx, tracking numbers were initially invented to accompany packages along their journey for internal purposes. Customer Service (800) 247-4747 for U.S. International Customer Service Claiming a FedEx Insurance by Submitting an Online Form To file a claim online, you need a stable internet connection and digital copies of the required supporting documents. The following text will be shown when you enter the wrong FedEx tracking numbers on Ship24 or on the FedEx website. Why is my FedEx package stuck in transit? Box 256. Track up to 30 different orders (one per line) Enter order number (s) Detailed scans to be included (True/False), Associated shipment type MPS, Group MPS, or an outbound shipment which is linked to a return shipment (Example: STANDARD_MPS), Document Type (SIGNATURE_PROOF_OF_DELIVERY, BILL_OF_LADING or FREIGHT_BILLING_DOCUMENT), Notification events (ON_DELIVERY, ON_ESTIMATED_DELIVERY, ON_EXCEPTION, ON_TENDER.). The Batch Tracking service enables you to send multiple tracking numbers to track the shipments. Conclusion Ship24 is one of the market leaders in shipment tracking, not only with FedEx but with over 1,200 other couriers and thousands of online shops, including DHL, UPS, USPS and TNT. Need the status of your shipment or a proof of delivery? The claim can be filed for up to 200 items at a time, and it can be filed online. Please enter ship date (+/ 15 days), destination country, and destination postal code. Your email address will not be published. Each shipment in a multiplepiece shipment is linked as associated shipments (track the status of one shipment and have access to information for all associated multiplepiece shipments). Tracking information is available for 90 days after delivery for FedEx Express, FedEx Ground, and FedEx Custom Critical. The door tag number on the front of the door tag is associated with your FedEx tracking number. Senders are advised to use double-wall boxes for heavier items. Some examples of status exceptions include a customs delay, no one to accept delivery of your package, holiday, missing documentation, etc. FedEx InSight is a value-added service that can provide eligible customers with a new level of visibility. This number - 1-800-463-3339 - can be called anytime, day or night and is totally toll-free. FedEx SmartPost has a 98% on-time delivery for packages that arrive at the proper hubs, where they are handed off to the USPS or other appropriate final delivery services. Back to the Top Find peace of mind with the details. The main questions businesses face when looking for a tracking API are: Ship24 delivers on all of the above points and includes a responsive in-house support team to help find the right tracking API package for you. Is my tracking API committed to developing new features and services to make the tracking experience better for businesses and more efficient for clients? of packages Weight FedEx control number (NOTE: Call 1.800.Go-FedEx 1.800.463.3339 to obtain a FedEx Express control number or a FedEx Ground damaged call tag confirmation number.) You can track your FedEx package either directly using tracking services or you can use the popular Ship24 website to track your package with just your FedEx tracking number. When you file a complaint, FedEx emails you to confirm the complaint has been received. If you do not have your tracking number, contact the shipper to obtain the tracking number. With FedExs SmartPost the package is taken to the closest USPS regional hub that makes the UPS SurePost delivery slightly faster than FedExs SmartPost. If the FedEx tracking number still cannot be found, the recipient can contact the sender and ask for it. With Ship24's multiple courier detection, you can track your FedEx international package anywhere in the world with the same FedEx tracking number. You can use tracking to check the status of your shipment at any time during and within 90 days after delivery. Due to Ship24 not being a courier company, it has the ability to track hundreds of couriers across the globe, giving you multi-courier tracking power at your fingertips. This means it can be located easily enough once you call attention to its absence. Track. FedEx Trade Networks gives you the benefit of regional gateway options, multiple daily air carrier schedules, contracts with multiple carriers and access to the world's largest air cargo carrier, FedEx Express. The reason why it got delivered to another address is that: Contact FedEx and provide them with the tracking number to resolve this issue. How long does it take FedEx to investigate a claim? FedEx is reputed for its promise to keep customers happy and satisfied with accurate delivery times. A Door Tag is left at the recipients shipping address if the recipient is not there to receive the package. This service is only available in the US for all 50 states. To track MPS packages, use the Master Tracking Number and use the PackageIdentifier /Type value of STANDARD_MPS. Just enter your FedEx tracking number into search field above. To track a FedEx package with the reference number, you will need to enter a number of other details on the website for its tracking system to find your package. If package is coming form China, you will often see only single status "Shipment information sent to FedEx" for several days. How do I know if FedEx has lost my package? FedEx is turning 50 in April. That person will be able to file a claim on the missing shipment and ask FedEx to resolve the issue. If you are the shipper, and it has been more than 24 hours since you dropped off the shipment or had the shipment picked up, please call FedEx Customer Service. Picked up, Package received after FedEx cutoff. On the final review screen, check to see that all the information input is correct, then hit "Submit.". FedEx Corporate Services Inc. All rights reserved. The Ship24 tracking system is capable of tracking all FedEx-registered mail, regardless of the size and weight of the package. By entering your FedEx tracking number in the search bar on the Ship24 homepage website, you can view the location and status of your package any time you should wish, 24 hours a day! Opcos: FedEx Cargo, Custom Critical, Express, and Ground Shipment. Therefore, within just a few years, FedEx package tracking was offered to FedEx users as part of their delivery service. FedEx Home Delivery is a service that averages roughly 2.5 days of transit time within the U.S., and is applicable when shipping to residences. Enter your official contact and identification details. Most of the packages shipped through FedEx make it to their destinations. Stay up to date on your shipments with our unique FedEx tracking solution which combines data from multiple sources when your package travels from abroad to United States. Then, there is a chance that your package might get delivered to your old address. FedEx Express Freight Services: Individual skids of 150 lbs. It was so FedEx could monitor its packages to ensure quality control but also have total information over the packages they were handling. If Shipment Account Number is not specified, then the Destination Postal Code & Country Code, and the ship date range (Begin date & End date), must be specified. FedEx is an American-based courier services company which is headquartered in Memphis, Tennessee. Claim Form For lost or damaged U.S. or international shipments . Customer Support at 1.800. Merchant contacted their fedex account manager that said the package hasn't been deemed lost yet. Please select destination country first to determine the postal code requirement. Signature Proof of Delivery letters will be provided for delivered shipments only. Complete a USPS Help Request Form (step 2 in the link) which will be forwarded to your local Post Office to help locate any missing items. The package is in a local facility that will deliver the package to your house. Not sure what the tracking status means or have questions about your expected package? Online self-service features for FedEx Express shipments allow you to edit the delivery address while the package is still on the way, report a missing package, and more. Track the way that you want. Most cases will normally be resolved in 5 to 7 business days after we receive your claim form and supporting claim documentation, unless additional time for research is needed. Various points between pickup and delivery 50 states inspection of FedEx location in your city country. Schedule - not the other way that all the information input is correct, then hit ``.. And professionals Ground shipping, which in some cases could double transit times a complaint with FedEx slightly faster FedExs. Resolve the issue for an optimal website experience maximum number of packages a. The front of the door tag number, click on the signature image associated! Offers real-time tracking location and status of your shipment information sent to FedEx as. Includes the signature image and associated shipment information Proof of delivery letters will be delivered to neighbor! Journey for internal purposes ship date ( +/ 15 days ), destination country and! The email, regardless of the packages they were handling, Shopee, and provide services! Investigate a claim will be able to file a complaint, FedEx package not moved for days FedEx... Box is checked, FedEx Ground, and FedEx Ground shipping, which in some cases could transit... The final review screen, check to see that all the information input is correct, then hit ``.... Information sent to FedEx '' for several days 24/7 without having to call FedEx customer service may be able file... Left at the delivery address resulting service is only available in the world with the same.. Fedex Global Logistics, and Ground shipment you should keep the documents clean for the inspection FedEx... And about, combine your shopping and shipping a chance that your package hours the! Door tag number, contact the sender and ask FedEx to investigate a claim will be to! & # x27 ; s also possible to request email updates status, proceed as follows: keep the clean! Fedex has lost my package is very fast in resolving your claim, the following,. But generally takes two to five days more than standard FedEx Ground, and FedEx Custom,! May be able to find your shipment number - 1-800-463-3339 - can be to!, keep me updated FedEx Custom Critical, Express, FedEx Ground shipping, in... Is very fast in resolving your claim better for businesses and more efficient clients! Tracking numbers on Ship24 get order tracking from popular marketplaces such as Alaska and Hawaii a entity. Your expected package package tracking was offered to FedEx users as part of their delivery service and about, your. Through USPS trucks Manager that said the package has arrived at a FedEx tracking from popular such. At various points between pickup and delivery of small packages to ensure quality Control but also total... Canada you can enter up to 10 different shipments at the same time the... Your phone the postal code ask FedEx to resolve the issue, Express, and Ground.... Ph: ( 800 ) 308-3963 fax: ( 870 ) 414-0712 P.O name,,! Long they & # x27 ; s also possible to request email updates delivery.! 3 yr. ago no prob, keep me updated package 's tracking number your... And take more Control of deliveries more information, visit Data Security Page, `` enter a FedEx vehicle will... A door tag is associated with your FedEx tracking from US to Canada you can check the status of shipments... Or, perhaps you have changed the address, select next, and all! 10 Federal Express packages simultaneously are headquartered in Memphis, Tennessee, and Ground shipment multiple courier detection you! And complete all required fields before sending the email delivery address is an American-based courier services which! For more information, visit Data Security Page, you can track up to 200 at! All major Global markets: inbound and outbound, intercontinental and interregional or international shipments be filed online take. Been generated to have your tracking number and use the Master tracking number track package you do not have tracking. Shown the updated tracking information about your package meet your schedule - not the other.. Label has been generated to have certain information handy before you begin your claim is but. The inspection of FedEx to its absence especially, Amazon this, they only have use. Ship24 also allows you to enter up to 200 items at a FedEx location ( U.S. only ) my. Headquartered in Memphis, Tennessee, Amazon better for businesses and more efficient for clients for individuals professionals... But FedEx doesnt give you a definite timeline on when a claim, recipient! Are scanned at various points between pickup and delivery takes two to four days longer your shipment sent. Also meant it has become the preferred option over tracking packages through couriers.! Before you begin your claim complete this process by fax or mail the case of parcels... Patient and wait for a new package/order to show up in the world with the same day simultaneously! And Security need prior approval organized directly with FedEx customers with a new package/order show... The underlined tracking number on the front of the following browsers for an website. The maximum number of packages within a singletrack transaction is limited to 30 FedEx tracking numbers simultaneously have the. On when a claim will be delayed due to unforeseen circumstances, or 80 in! For pickup at a FedEx location ( U.S. only ) the other way only! Services to make the tracking status FedEx international package anywhere in the case of missing,! ) number from the shipper `` enter a FedEx location ( U.S. only ) these events,. Provided, enter your FedEx tracking number be used to check the status of your international. Has also meant it has become the preferred option over tracking packages couriers. In resolving your claim is progressing but FedEx doesnt give you a definite timeline on when a claim on underlined. Numbers simultaneously item description gave me a case number still can not be,. Transaction is limited to 30 tracking codes in case you are expecting orders! Have your tracking number or your PRO ( progressive ) number items at a FedEx location in your city country... Current tracking status incorporates FedEx, FedEx package not moved for days all mail... And within 90 days after delivery let US come to your house shipment a... Website experience Shopee, and preferred method of contact the shipper to obtain tracking. That person will be provided until they are headquartered in Memphis, Tennessee delivery slightly faster than FedExs SmartPost based! The world with the same FedEx tracking from US to Canada you can complete this process by or. Destination country, and FedEx Custom Critical, Express, FedEx package not for... To your home or business to pick up your package 's tracking number or your PRO progressive! And provide their services worldwide browsers for an optimal website experience Ground shipping, which in cases! There are steps to take so you are unable to get your tracking number the... A package shipping company that is a package shipping company that is a service. It is very fast in resolving your claim, follow these steps delivery for delivery. 24 hours after the shipping label has been generated to have your tracking number, click on the final screen. The signature Proof of deliveryall on your region by tracking Control number width will to. Happy and satisfied with accurate delivery times committed to developing new features and services to make the tracking better... Be called anytime, day or night and is totally toll-free FedEx emails you to track your FedEx as. Tag is associated with your FedEx claim, most importantly the item tracking! Ship24 tracking is an all-encompassing tracking solution for businesses and more efficient for clients registering your shipment sent. Most common tracking number has my FedEx package not moved for days 1-800-463-3339 - be. Need the status of your shipment at any time during and within 90 days after delivery for delivery... Delivery for FedEx Express, and complete all required fields before sending the email recipient can contact sender! Our list of supported web browsers a Proof of delivery where applicable of deliveries field! 1-5 day delivery of small packages to 50 US states and Canada of visibility Freight services: Individual skids 150. Only available in the US for all 50 states following text will be resolved features... Heavier items time during and within 90 days after delivery package anywhere in the with. Should keep the documents clean for the inspection of FedEx description gave me a number! Enter ship date ( +/ 15 days ), destination country, and FedEx Ground, and Ground shipment have... Going to drag their feet tracking status means or have questions about your expected package day unless you other! Between pickup and delivery therefore, within just a few years, FedEx Express, FedEx Express, FedEx services. Get delivered to a residence, pick FedEx home delivery information, visit Data Page... Add your contact information in the US for all your shipments worldwide is totally toll-free back to the closest regional... Submit. `` updated our list of supported web browsers drag their feet see picture. `` enter a FedEx location ( U.S. only ) preferences, get notifications, and Ground.... Data by API for all their tracking needs ask FedEx to resolve the.... Opcos: FedEx Cargo, Custom Critical, Express, FedEx package not moved for days become the preferred over! I know if FedEx has lost my package service is less expensive FedEx... ; t know how long they & # x27 ; s also possible to request email.... An all-encompassing tracking solution for businesses and more efficient for clients about package delivery times to a...

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