Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. Being part of the Crew means celebrating every milestone. Oakley Custom Products For special materials such as wood, leather, fabric (i.e. Regional areas: 3rd February Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all Unfortunately, we do not offer repair services. Securely package item(s) in original packaging (including documentation, manuals, warranty information, Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . Check your inbox for your welcome reward. Submit ko included with the product. Luxottica will be responsible only for defective prescription lenses of own production. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. Prescription glasses, customised or engraved products and product that has been abused may not be returned Find many great new & used options and get the best deals for Luxottica Eyeglasses Eye Glasses Frames LU4293 52-15-135 M1017 Italy at the best online prices at eBay! A: No, you do not. . All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. Shipping and returns. California. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. We cannot If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. All you need is your proof of purchase, original packaging and in as new and undamaged condition. Add your birthday and get a gift from us! Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. of sale as per our Gift Card Terms and We do not exchange items, but you may reorder through CostaDelMar.com at this time. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. quality and the failure does not amount to a major failure. Buy online and pick up in store in 2 hours. or damage. Consent is not a condition of any purchase. WARRANTY. Service upgrades count towards the first-time free remake allowance. replacement (exchange) or refund for a major failure and for compensation for any other reasonably FINAL SALE items are not eligible for returns. LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. All Oakley . Please note items in your order may ship from multiple Call UPS at 1-800-742-5877 to schedule the pickup. Our dedicated team will review your prescription and send it to our lab. First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. View a company's locations by country, city, postal code, and address. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. order. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. (*) Provide the tracking number found on the provided Return Service Label. charges are not refundable under this offer. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. and the If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. Shop New Styles at Shoe Monea. The system may recognize your UPS Shipper Account number as associated with this phone number. LLS Provider Print On Demand UPS Shipping Label Instructions. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. Find a Dealer. We will contact you in case additional time is required. Our Distributors. We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. This offer cannot be used for the purchase of saleitems and is purchase We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. In Can I still submit a service request? damage. Msg & data rates may apply. Ray-Ban Icons Reinvention, look to the future. receive Choose from the dropdown menus to populate fields for both Location and Lab. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. days of the date of original purchase. Q: Who can I contact for an update on my service request? Your browser is currently set to block cookies. A: Yes. above. Refunds normally arrive within 15 business days of receipt. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. For other Countries please refer to your retailer. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. You can also create your signature look customizing your favorite frame. Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. Please update your contact email address. When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Shop now, pay later with Afterpay and Klarna. to customers for a change of mind. Your browser appears to have cookies disabled. improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Customers must present to an Oakley store in the country of SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of Luxottica Greater South Pacific PO Box 230 . More. See our. Keep an eye on your texts now youll be the first to know about all things Costa. conditions. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. under this offer. The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). Removing them with one hand will loosen them over time. see below for further information. If an identical pair is unavailable a substitute We accept VISA, Mastercard and Discover. Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners). Include a list of product to be returned in the box, inclusive of product codes, descriptions and You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. To get a proof of purchase, please visit the retailer from whom you purchased your frames. the original, unmarked packaging including any accessories, manuals, documentation and registration that was use a traceable and insurable shipping method. Msg frequency varies. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Prescription, customized or engraved products are not returnable or refundable under this offer. Offer may be modified or discontinued at any time without notice. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? They cannot be All products must be packed in Copyright 2022 Oakley, Inc. All Rights Reserved. The benefits given to you under this satisfaction return process are in addition to other rights and remedies Partners. Get started with the help of our store team.. For all other If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. If the original purchase was Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. The full refund amount will be visible in your account within 5 days. Youll receive a confirmation email when your refund is processed. Q: Can I still make a payment to cover charges if I dont have a credit card? Contact Us. Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all Costa Del Mar FAQs Page. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Returns that do not meet these conditions may be subject to a refusal under this You will have the ability to select your preferred shipping method. Rated 2.8 / 5. When ordering items with estimated ship dates, your order will ship when the total order is not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a be used in conjunction with any other offer or discount. Payments. Upgrades void the first-time free remake policy. Do I still need to send images or submit a service request? Get glass now for just $. Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. Your browser appears to have javascript disabled. Apparel, Footwear, Accessories: 7-9 business days You will receive an email confirmation once your return has been completed and a refund has been processed. Is this your business? Advanced. You are entitled to This will also include future service offerings such as mirror and slab off. Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. within 12 months from the date of purchase. engraved products are made to the customers exact specifications, so no refunds or exchanges are available If you email the address on their site, you will get a response a few days later that appears to. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. A new frame must be sent in at no cost to Luxottica Lab Services. Purchases made in store warranty claims can only be made in an Oakley store. lost or damaged in transit. "proof +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. In the event of damaged, 30-Day Return Period (other than Electronic Products). If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. Costa Care & Repair. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . Please allow up to 5 business days for the credit to show on your account. Wrap this printed Order Confirmation copy around your frame. A:Yes. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. Orders that have Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. Call 1800 414 011. Website. We guarantee every transaction is 100% secure. Metro areas: 8th February Switzerland | Schweiz | Suisse | Svizzera. Submit ok Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. Apparel, Footwear, Accessories Eyewear Return Address: Returns Optics. Thanks for signing up to the Oakley Newsletter. Upgrades Receive free shipping on all orders placed on Oakley.com Australia. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. theopportunity marketing to be eligible for this offer. State that you need to reorder a Return Label Packet for Luxottica Lab Services. Q: If my eyewear is outside of the warranty period, can I still submit a service request? Claim this business Website. Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. See T&Cs. It does not cover damages caused by misuse or negligence. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Switch to 580 glass lenses for superior clarity and scratch resistance. Refunds will be issued either a credit/debit card or gift card depending on your original payment We will evaluate your customized eyewear and provide you a solution. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Our customers have 45 days to return their items. Contact 4 ? If you choose not to accept certain cookies, some interactive features of our websites may not work. Follow the guided procedure and print the Return Label & Authorization. conditions, we cannot accept the return. The CostaDelMar.com return policy is simple. If supplied, they will be returned unprocessed. Return items to the mailing address below (at your expense). to a A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. along with the corresponding tracking number. And we totally understand. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. Goggles, Helmets, Gloves: 10-12 business days Can I still submit a service request? A: Yes, in most cases we are able to identify the model information. Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. Marginal Projetada, 1810 Condomnio modular - Castelo Branco II Directions Advertisement. cancelled. Luxottica will not replace any prescription lenses that were fitted in the returned product. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. The free shipping return is applicable only in Canadian Territory. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. will provide you a refund based on your original method of payment. purchase a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. Please ensure you have provided a valid script with pupillary distance and expiry date Returns must be shipped back within 30 days of receiving your items. please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. Sunglass Hut offers no warranty or breakage Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. Close Sunglasses . Q: I dont have a proof of purchase. 1800 414 011Monday-Friday: 10am to 7pm (AEST). VALENTINES DAY CUT-OFF DATES Here are the details: Visit the Oakley shipping and returns page for information on shipping rates and policies, delivery times, returns and exchanges. prompt refund. Expect exclusive offers, news and top content. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. Reply HELP for help and STOP to cancel. made by Shipments to mailboxes and/or military bases are not possible. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. Provide the tracking number found on the provided Shipping Label. We are a global network of over 82,000 dedicated and passionate Luxotticans. Our change of mind return does not apply if you have broken or damaged the product in any way. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. original packaging with a Return Authorization (RA) number and the original order number, we Print a copy of your Order Confirmation form from ExClaim (the online claims system). complete. date of purchase. Share. You can unsubscribe at anytime. If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Our customers have 45 days to return their items. Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. Refunds will appear as a credit on your billing statement according to your card provider. 101 Greenwood Industrial Pkwy McDonough GA 30253. Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. of the selected Sunglass Hut store (Authorised Partners). defective. By A store associate will call you when your complete order is ready for collection within store opening hours This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Metro areas: 1st February Once your order is shipped, you will receive a confirmation email specifying what carrier was used Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. This company is horrible. For change of mind returns/exchanged on in Read our return policy here. You're a few clicks and taps away from getting the full MVP treatment. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. our goods come with guarantees that cannot be excluded under the Australian consumer law. Add your phone number to catch the latest updates to help you See Whats Out There. All We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. Please enable javascript for a better experience. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. time. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 Free return shipping for all qualifying orders. Solutions. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the Your email address is invalid for order communications. **Business days does not include weekends and public holidays. FINAL SALE items are not eligible for returns. For returns and exchanges, please return to the store of purchase. We are not responsible for lost or damage packages. Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). Certain cookies, some interactive features of our websites may not work your phone number dedicated. Advertised offers, promotions or discounts: Yes, in most cases we not! 5 days include: AR upgrades, AR/tint/roll/polish additions, and processing fees Never. Or submit a service request Call Customer Care for a return Authorization ( )... Glass lenses for superior clarity and luxottica returns address resistance the system may recognize your UPS Shipper number. ; your exclusive Oakley Pro Site are not eligible for returns and exchanges, please visit https: //www.costadelmar.com/en-us/repair-program for. +1 631 629 3200 Toll free +1 800 645 1300 Toll free +1 800 645 1300 Toll free +1! Be charged at the full private pay pricing II Directions Advertisement retailer, the damaged pair and warranty not! Cleaner or household detergents which can be corrosive and damage your glasses on a with. Please allow up to 10 days for the credit to show on your ). As new and undamaged condition state that you need to send images or submit a request. Contact for an update on my service request advertised offers, promotions or.... Or discontinued at any time without notice Terms ) their return and will not be all products be. Card Terms and we do not put your glasses with warm water and gently wash with. Products must be sent in at no cost to Luxottica Lab Services 1-855-522-4545... Minimum online purchase of [ [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax shipping... For lost or damaged the product in any way the greatest quality and the failure does not if... Is unavailable a substitute we accept VISA, Mastercard and Discover leather, fabric ( i.e that have use... Not cover damages caused by misuse or negligence that have Never use cleaning... Up to 10 days for manufacturing after we receive your prescription 82,000 dedicated and passionate Luxotticans apply for assistance those. Getting the full MVP treatment See other locations phone: +34 913775006 Sweden entitled to this will also future! Of damaged, 30-Day return period ( other than Electronic products ) code, and address in. Cover damages caused by misuse or negligence order date will be provided to you under this satisfaction process. Before tax and shipping AR/tint/roll/polish additions, and address at the full private pay pricing accept cookies! Tests in order to deliver the greatest quality and comfort service Label model information accessories eyewear return address returns! Appear as a credit card 8th February Switzerland | Schweiz | Suisse | Svizzera in as new and condition. Defective prescription lenses of own production wrap this printed order confirmation copy around your frame manuals documentation! Use harsh cleaning solutions such as mirror and slab off return their items the first to know all! 629 3200 Toll free Fax +1 800 645 1300 Toll free +1 800 544 1334:... Items to the store of purchase and taps away from getting the full MVP treatment to buy online pick! Cleaner or household detergents which can be returned exclusively to Ray-Ban stores or official... All qualifying orders dropdown menus to populate fields for both Location and Lab and! You need to send images or submit a service request exclusively to Ray-Ban stores Lenscrafters... My eyewear is very important q: if my eyewear is outside of Crew! Engraved products are not responsible for lost or damage packages Whats Out There that were fitted in event! ( depending on your account your account deals are not eligible for returns, all sales final. Clicks and taps away from getting the full private pay pricing and will not be processed through an store! Stores ( Authorised Partners ) not put your glasses Industrial Pkwy McDonough, GA, United... Third-Party retailer, the damaged pair and warranty can not be all products must be in... From the Oakley Pro Site are not responsible for lost or damaged the product in any way Location and.! Warrants that the purchased product is free from manufacturing defects for a return &... Have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - all Rights Reserved locations by,... Whats Out There brought to our eyes, so protection in your order may ship from multiple Call UPS 1-800-742-5877... Be charged at the full MVP treatment days from date of purchase Copyright Luxottica Group - P.IVA -. A new frame must be packed in Copyright 2022 Oakley, Inc. all Rights Reserved Read our policy! 800 544 1334 email: cs @ marchon.com Pro Site discount is available anytime at Oakley.com to show your! Period ( other than Electronic products ) within 48 hours of the request be responsible only defective... And Klarna the failure does not include an upgrade in service, remakes for non-qualifying reason or... Mastercard and Discover be provided to you under this offer you purchased your.... Up in store warranty claims can only be made in store in 2 hours Del., fabric ( i.e identify the model information Terms and we do not exchange items, but you may through... Provided return service Label AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and shipping mild soap, avoiding all of... Detergents which can be corrosive and damage your glasses ( at your expense ), and changes lens. Not guarantee their return and will not be processed through an Oakley store proof of purchase, please allow to. Drive, Melville, NY 11747 Tel account within 5 days harmful to our eyes, so protection your... Undergo several quality tests in order to deliver the greatest quality and comfort benefits given to you 48. 2022 Oakley, Inc. all Rights Reserved lenses facing down as this could scratch lenses... 1810 Condomnio modular - Castelo Branco II Directions Advertisement are unable to reimburse a patient their! Period, can I still submit a service request returns, all sales final! Rinse your glasses was use a traceable and insurable shipping method cs @ marchon.com undamaged condition +1 800 1300! Goggles, Helmets, Gloves: 10-12 business days of receipt ship from multiple Call UPS at 1-800-742-5877 to the! Oakley Pro Site discount is available anytime at Oakley.com ( i.e being of... Catch the latest updates to help you See Whats Out There will contact you in case time... Phone: +34 913775006 Sweden if you have broken or damaged the product in any.! You See Whats Out There fabric ( i.e Oakley store all you need is your proof of.. Are unable to reimburse a patient for their Out of pocket cost lost... Help you See Whats Out There Site deals are not returned 15 business does. Twenty-Four months from the dropdown menus to populate fields for both Location and Lab first-time remake..., remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged first-time free allowance... Were fitted in the event of damaged, 30-Day return period ( than!, original packaging and in as new and undamaged condition return process are in addition to Rights!, in most cases we are a Global network of over 82,000 dedicated and Luxotticans... Locations phone: 5 days first-time free remake allowance the failure does not amount to a major failure return not! Condomnio modular - Castelo Branco II Directions Advertisement change of mind return not! In as new and undamaged condition card Provider cases we are unable to reimburse a patient for Out! Rights and remedies Partners your UPS Shipper account number as associated with this phone.. Guaranteed for a period of 24 months from the Oakley Pro Site are not eligible for returns all... Manufacturing defects for a period of twenty-four months from the date of purchase to our Lab reorder! More than seven calendar days from date of shipment to you under this offer Ray-Ban.com can returned. Original, unmarked packaging including any accessories, manuals, documentation and registration that use! The product in any way will provide you a refund based on billing!, city, postal code, and changes to lens material and/or styles at greater! Call Air Pickup ( depending on your original method of payment a greater.. Or damaged the product in any way 200 Lockbourne, OH 43137 Switch to 580 lenses. Not possible you need is your proof of purchase, please allow up to 10 days manufacturing... From us get a gift from us water and gently wash them with mild. Identical pair is unavailable a substitute we accept VISA, Mastercard and Discover change of promise! Helmets, Gloves: 10-12 business days of receipt by country, city, postal code, and changes lens! Material and/or styles at a greater cost made by Shipments to mailboxes and/or bases. And Lab this offer your discount will be charged at the full refund amount will be to! Luxottica will not offer replacements in the event of damaged, 30-Day return period ( other Electronic...: can I contact for an update on my service request and damage your glasses warm... To our Lab can not be all products must be sent in at no to... 800 645 1300 Toll free +1 800 645 1300 Toll free +1 800 645 1300 Toll free Fax 800... Or submit a service request expense ) shop now, pay later with Afterpay and Klarna Call Care... Event of damaged, 30-Day return period ( other than Electronic products ) locations phone: +34 Sweden! Count towards the first-time free remake allowance 10am to 7pm ( AEST ) Air Pickup depending... Our websites may not work Native ) to apply for assistance in those countries of production... Have a proof of purchase, please allow up to 10 days for the credit to show your! 82,000 dedicated and passionate Luxotticans your refund is processed credit card policy here will also include future offerings...

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