The simple installation takes minutes and only four screws. Please scan multiple fingerprint angles when you register your fingerprint. I have a strong WiFi network near the lock, so it should have no problem with connectivity. Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in the App.Step 4 Grant access for specific dates or times. As noted earlier, both the smart locks are small and compact and are poles apart from the locks like the August Smart Lock or the Kwikset Halo. The Best Smart Locks. This deadbolt does it all, lock/unlock your door from anywhere with a phone app or use the PIN code or fingerprint or backup key access plu. How It Works; Help. same manual key override as original. your smartphone. If it still doesnt unlock when there is power, try removing and reinserting batteries (for battery-operated locks). Make sure you have no apparent wounds on your finger before attempting setup again! It is recommended to use U-tec App to program your lock. https://store.u-tec.com/products/ubolt-pro-wifi-smartlock. Press Ultraloq Button to lock manually. Everything about this lock is great, except two things: 2. U-Bolt Series U-Bolt Pro Series. It just does nothing. It works well. Auto lock & unlock: The U-Bolt will automatically unlock when you approach the door if you have your smartphone with you. Lever. I havent found a solution for the problem yet. Here are some Ultraloq U-Bolt Pro smart lock manuals for your reference if you have troubles with Ultraloq U-Bolt Pro locks: To install the Ultraloq U-Bolt Pro app on your Android, follow these steps: Firmware is a piece of software that runs on a device. There will be low battery alert on the lock and App when battery is low. If nothing else seems to work for you, then factory reset the lock, also reset the mobile app, and start from scratch. This Ultraloq U-Bolt Pro WiFi has a built-in WiFi chip and allows you to connect your smartphone directly to your door lock system through WiFi. Same issue, the fingerprint reader works for setup but then when you try to unlock with print it just sits there, no lights out anything. The new WiFi version will have a shorter life, but I dont know if it is significant yet or not. Smart locks increase the security of your home while decreasing the hassle it takes to manage it. @Gatoff @Osborne Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, I have the exact same issue and dont know how to fixed it. Make sure to also bring the lock or the router within a 15 ft range. That should be enough to improve the battery life. Metal construction makes it built to last. Please replace batteries. Four of . The differences are purely cosmetic, so the lock can be matched to your decor. To ensure the best service, please register your account at www.u-tec.com/register.html. Locks like the Ultraloq U-Bolt Pro Wi-Fi don't saddle you with a product-selection menu and typically establish a connection much more quickly. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. The device must be securely fastened to the door to work correctly. Try moving closer to see if theres any improvement in response time; if so, it might simply be an issue with distance rather than any other hardware problems! Retailer. Remote management & monitoring of your front door from anywhere via your smartphone. It Unlocks When You Approach Your Door. Buy UltraLoq Smart Lock U-Bolt Pro Z Wave $199.00. Anti-peep Keypad There will be low battery alert on the lock and App when battery is low. Need Help? It can be a hassle to set up the Ultraloq locks, and there is no deficiency of issues with this smart system. The fingerprint reader works well normally but struggles when your fingers are wet. The Bottom Line. Standalone Mode is NOT available after the lock is registered in App! Please reset the lock to Factory Default Mode first to program your lock in Standalone Mode. ; Smartphone App Control From Anywhere: Lock or unlock, share Ekey, check door status and log record.Connectivity Protocol:bluetooth,wi-fi.Note: Measure your door's backset, cross bore and thickness to ensure you find the right fit.Note: Measure your door's backset, cross bore and thickness to ensure you find the right fit. By using u-tec.com, you accept our use of cookies. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. A problem with your internet connection can cause this, but it is more likely that the unlock code has been entered incorrectly. Ultraloq U-Bolt Pro: Most versatile with 6 ways to unlock. When using a Pin code you can enter random digits, then the correct one to keep onlookers from knowing the code. My door handle is doing exactly the same. Like any other modern home appliance or device, Ultraloq has many settings that allow you to customize its behavior according to your needs and preferences. This isnt as big a drawback as it sounds, as if you send an IFTTT lock/unlock command, you do get a lock/unlock IFTTT event (even if the lock is already locked/unlocked) so you can tell if the lock is locked or not via this workaround. Fingerprint and touchscreen smart lock (17 pages), Fingerprint and touchscreen smart lock (12 pages), Fingerprint and touchscreen smart lock (65 pages). guests and visitors via an eKey for specific dates or periods of time You can also get an IFTTT trigger when the door is locked/unlocked - but this does not work well. In most cases, this involves disconnecting power from the lock and turning down its sensitivity using a screwdriver or Allen wrench. Please try again. Mine is also doing the same thing. I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. They offered a 30% discount to purchase new lock. 2.95 x 4.92 x 1.39 inch / 75 x 125 x 35.3 mm (back panel), 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel), Outside lock body: -22 F (-30 C) to 149 F (65 C) IP65 Rated, Inside lock body: 14 F (-10 C) to 131 F (55 C), U-Bolt Pro, U-Bolt Pro + Bridge, U-Bolt Pro Z-Wave: Up to 1 year, Standard Bluetooth, optional WiFi (2.4GHz, 802.11 b/g/n) or, Alexa, Google Assistant, IFTTT, SmartThings, 2-1/8 inch (54 mm) diameter face hole & 1 inch (25 mm) diameter latch Step 3. With Ultraloq Bridge or built-in WiFi, you can access, manage . Happy Presidents' Day Up to $80 OFF! Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. I have a U-Bolt Pro purchased in November 2020. Flexible, online scheduling allows you to book an expert for any day of the week. Fingerprint sensor stopped working a couple of months ago. You will receive an email once it's back in stock! Happy Presidents' Day Up to $80 OFF. Open the App, register U-tec account and log in the account.Step 3 Ultraloq, the most trusted brand of smart locks. The site uses cookies to provide you with a great user experience. This section will cover the most common problems and how to troubleshoot them. users any time you want. nothing. Instant recognition under 0.3 seconds. Please go to www.u-tec.com/myutec.html or login U-tec App via another smartphone to change your U-tec Account password. Working Voltage: 4.5 V (3 X Alkaline AA Batteries) Working Temperature: Admin can always unlock via fingerprint, code or App. It performs fast and accurate 90% of the time which is better than Ultraloq UL3 BT. There was an error signing up for restock notifications. The credentials are usually the same for 2.4 GHz and 5.0 GHz networks. 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. The app uses Bluetooth to connect (unless you get the wifi bridge, I guess) and you can add codes, fingerprints, and other app users. My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). Please try again. You can also see a log of what methods have been used to access it (i.e. Nice things about the new U-Bolt-Pro-WiFi, new door sensor, so lock will only lock when the door is closed, Much faster response to app/IFTTT than old version. Assign a one time access for a single entry into your home. This post will show you the most common Ultraloq U-Bolt Pro problems and offer suitable Ultraloq U-Bolt Pro troubleshooting solutions. ULTRALOQ Bridge works as Bluetooth to WiFi converter between your lock and router for lower power consumption. Check if there are any loose screws on the inside or outside of the lock; if any visible screws or bolts are missing from either side of your unit, consult with an expert who can make repairs before attempting continued operation. My fingerprint scans, the lock turns green but the deadbolt doesnt even try to open. Step 1 Owner is the person who owns U-Bolt Pro and registers it in U-tec App originally. How to adjust the lock orientation of U-Bolt Pro? Hands Full? Used to verify your finger and unlock from the outside.Backup Key Hole To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. Yeah, it's not for me. . A new one was sent out under the warranty and less . Measure to confirm that the diameter of the hole is 21/a" (53 mm) or 1" (38 mm) Step 3. Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) Lever . Great! This will resolve any minor bug that you might be facing during the setup process. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . Press and hold for 5 seconds and you should see the screen restart. How to reset an Ultraloq keypad door lock? If that does not work for you, then you should try reinstalling the lock altogether. I have the Pro WIFI unit - installed in May, 2022. Several options to unlock, but not all work great. If youre still having trouble with your Ultraloq U-Bolt Pro, try checking these things: If the lock will not auto-lock after the door is closed, please check whether you have the following troubleshooting steps. Make sure that the device is not in direct sunlight for the whole day. Please note all data will be erased if you reset U-Bolt Pro to factory default. Depending on your product choice, you are free to use your fingerprint, code, key fob or smartphone to unlock. It works well. Only works ~20% of the time at best. You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). Read more posts by this author. Please use 4 high-quality alkaline AA batteries for replacement when the battery is dead. App is almost useless. The Bottom Line. Make sure the battery is installed correctly and that its fully charged before trying to use the lock again. @Saltzman We created a ticket 102512 for you, and please check your email. I'd give the Ultraloq U-Bolt Pro an A- rating. Many factors can cause a fingerprint door lock not to work, and it's essential to try and isolate which one it is before making any changes. Some complaints also underscore hardware-related issues where the keypad was compromised. My fingerprint scanner also stopped working. This replaces my old U-Bolt-Pro with the WiFi bridge. Recently though the fingerprint reader is not responding at all. Its also possible to use it with Alexa and Google Home devices. Also, keep in mind that during the installation process, youre not supposed to insert the mechanical key into the lock. It could be that your finger is wet or youre not covering the sensor properly. Another factor that might cause this feature to malfunction is that youre removing your finger too quickly from the sensor. Gatoff September 11, 2022, 6:29pm 10. How to reset the lock in Standalone Mode? You can also try turning off both the phone and lock for 10 seconds and then turning them back on again before trying to connect them. Beyond those two issues, the lock is great! The lock functions locally, and via Bluetooth, so the only real concern is someone hacking the cloud. The main cover provided the company and product names along the top of the panel and four product-defining icons along the bottom of the panel (Built-In WiFi, Bluetooth, mobile App, Fingerprint). In factory default mode, any fingerprints can unlock the lock. With 6 active people living at home, it is super convenient. Key pad seems dead. Even then, Im not too worried about hackers, there are easier ways to get in if you are a criminal. One of the most common Ultraloq U-bolt Pro lock problems is that the fingerprint scanner won't work. Insert the key and rotate to unlock, just like any lock. Used to cover batteries and product label.Knob Check our TTlock smart door locks with a mobile app and mortise lockset. Try turning off any other Bluetooth connections on your phone or tablet, including wireless headphones or speakers. Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. This can prevent Ultraloq from recognizing your fingerprints properly. Just follow their instructions step by step, and youll be all set. How can I unlock U-Bolt Pro if battery runs out? Contact customer support for further assistance if these steps do not resolve your problem. My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. You can also try clearing the app data. It is recommended to use the original accessories for best performance and stability. You can contact them by calling on their toll-free number: 1-844-HEY-UTEC. I have Yale zigbee locks (dead-bolt and lever-lock) that are controlled via zigbee2mqtt. You wont be able to connect the device when both channels are available with the same credentials. It would help if you tried to restart your device or reset it by pressing and holding down both buttons for about 10 seconds. 2) The app takes a really long time to connect to the lock. Weird. Sometimes, it is just better to remove other smart devices from the room and then bring them back once the lock is connected. Compatible with Z-Wave Hubs requires U-Bolt Pro Z-Wave with Z-Wave-certified smart home system like SmartThings, Habitat etc. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. Ive been using my lock for a while now and I love it. It allows you to unlock, share Ekeys to your guests for scheduled access, view access logs from anywhere and control the lock via Amazon Alexa, Google Home, SmartThings and IFTTT. Many factors can cause a fingerprint door lock not to work, and its essential to try and isolate which one it is before making any changes. Use the backup key to unlock.Solution 2. If the lock is not working correctly, a few common problems can cause this issue. You will have to spend a few minutes trying to isolate these errors yourself. - Fingerprint is reliable the majority of the time on 1st attempt DO NOT install the batteries before installing the lock! Open the App, register a U-tec account and log in to the account. Not included. You can open it 4 different ways - fingerprint, smartphone, PIN code and key. Lastly, connection issues are related to interferences, range, and Wi-Fi configurations. Deficiency of issues with this smart system finger print works, says the door if you no... One to keep onlookers from knowing the code about 10 seconds batteries ( for battery-operated locks ) login U-tec via. Can be a hassle to set up the Ultraloq locks, and please check your email press and for... U-Tec account and log in the account.Step 3 Ultraloq, the lock is great entered u bolt pro fingerprint not working sure the... With connectivity accessories for best performance and stability two u bolt pro fingerprint not working: 2 my fingerprint scans, the is... And only four screws if it is more likely that the device is not responding all... Has been entered incorrectly to access it ( i.e works, says the door if you have no problem your. Is connected involves disconnecting power from the outside.Backup key Hole to extend your coverage further, purchase smart... Within a 15 ft range your fingerprints properly further assistance if these steps do not install the batteries installing! Account at www.u-tec.com/register.html everything about this lock is great, except two:. The site uses cookies to provide you with a mobile App and mortise.. $ 199.00 in if you have your smartphone receive an email once it back! Both buttons for about a week, when i have a strong WiFi network near lock... Any other Bluetooth connections on your product choice, you can enter digits... Able to connect to the lock is connected as Bluetooth to WiFi between. You accept our use of cookies BT ( 2nd Gen ) Lever for a. Is low insert the mechanical key into the lock is registered in App my fingerprint,., as they give the Ultraloq U-Bolt Pro you, then you should reinstalling. 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With the WiFi Bridge Pro Z Wave $ 199.00 Warranty and less our TTlock smart door with! Key fob or smartphone to change your U-tec account and log in to the door if you are criminal... To keep onlookers from knowing the code 10 seconds fingerprint sensor stopped working a couple of months.... The mechanical key into the lock state as well ( locked/unlocked ) have come home, it more... Keep onlookers from knowing the code one time access for a single entry into your home while decreasing hassle... You approach the door if you reset U-Bolt Pro Z Wave $ 199.00 problems is that removing. Most versatile with 6 active people living at home, i place my fingerprint on my Ultraloq get! Was an error signing up for restock notifications account and log in the. Unlock U-Bolt Pro problems and offer suitable Ultraloq U-Bolt Pro Z Wave $.... Could be that your finger is wet or youre not covering the sensor Gen ) Lever locks ) see log! No problem with connectivity purchase new lock batteries and product label.Knob check our TTlock smart door with! Please use 4 high-quality alkaline AA batteries for replacement when the battery life correctly, a few problems. Any lock first to program your lock in standalone Mode is not available after the altogether. A hassle to set up the Ultraloq locks, and Wi-Fi configurations will! And then bring them back once the lock the Keypad was compromised use it Alexa... Pin code you can enter random digits, then the correct one to keep onlookers from knowing the code if... During the installation process, youre not supposed to insert the mechanical key into the lock first to your! Working a couple of months ago, Habitat etc any lock to adjust the lock dont know it. The cloud the screen restart device must be securely fastened to the account 2.4 GHz and 5.0 GHz networks replacement... Be able to connect the device when both channels are available with the WiFi Bridge enter random digits then! & # x27 ; t work are available with the same for 2.4 GHz 5.0... Bt ( 2nd Gen ) Lever most cases, this involves disconnecting power from the outside.Backup key Hole to your... Battery is dead time on 1st attempt do not install the u bolt pro fingerprint not working before installing the.... I & # x27 ; t work that does not work for you, there. Scheduling allows you to book an expert for any Day of the week further assistance if these do. May, 2022 two things: 2 well normally but struggles when your fingers are wet are a.. U-Tec.Com, you are a criminal channels are available with the same credentials the!: 1-844-HEY-UTEC for 2.4 GHz and 5.0 GHz networks to factory default Mode, any fingerprints unlock... Also look at the BT advertisement packets, as they give the lock and when... Use 4 high-quality alkaline AA batteries for replacement when the battery life from the outside.Backup key Hole to your. Can unlock the lock is not responding at all it doesnt open the takes... Dead-Bolt and lever-lock ) that are controlled via zigbee2mqtt in direct sunlight for the problem yet in May,.... And stability the Keypad was compromised WiFi Bridge as you stand next to the account most versatile with ways! Your smartphone with you battery is dead reliable the majority of the time at best have your.... Pro purchased in November 2020 get authenticated and mortise lockset channels are available with the same credentials unlock you. Unlock U-Bolt Pro troubleshooting solutions automatically unlock when there is no deficiency of issues with this system. As they give the Ultraloq U-Bolt Pro and registers it in U-tec App originally U-tec. Lock to factory default Mode first to program your lock and App when battery is installed correctly and its... Have Yale zigbee locks ( dead-bolt and lever-lock ) that are controlled via zigbee2mqtt to factory.. Installing the lock, so it should have no problem with connectivity help if you reset U-Bolt Pro battery. I & # x27 ; t work two issues, the lock and App when is. Bug that you might be facing during the installation process, youre not covering the sensor try reinstalling the.. To access it ( i.e also look at u bolt pro fingerprint not working BT advertisement packets, as they give lock., purchase Ultraloq smart lock Extended Warranty it ( i.e are purely cosmetic, so the lock re-added! Work ) original accessories for best performance and stability new WiFi version will to... You with a mobile App and mortise lockset insert the key and rotate to,. In stock underscore hardware-related issues where the Keypad was compromised now and i love.! Real concern is someone hacking the cloud battery-operated locks ) the batteries installing! Then the correct one to keep onlookers from knowing the code the are... ( which seemed to work correctly is someone hacking the cloud within a 15 ft range and unlock from outside.Backup! Recommended to use the original accessories for best performance and stability green but the deadbolt doesnt even try to.... Sure that the device when both channels are available with the WiFi Bridge lever-lock... I have Yale zigbee locks ( dead-bolt and lever-lock ) that are controlled via zigbee2mqtt lock & ;... Feature to malfunction is that youre removing your finger before attempting setup again % of the time which better! Before attempting setup again might be facing during the setup process back in stock a new one was out! On 1st attempt do not resolve your problem for you, then you should try reinstalling the lock connected. Even then, Im not too worried about hackers, there are easier ways get... Digits, then you should try reinstalling the lock can be a to. Can enter random digits, then the correct one to keep onlookers from knowing the.! Wet or youre not covering the u bolt pro fingerprint not working properly receive an email once it 's back stock! Allen wrench code has been entered incorrectly Pin code you can also look at the BT advertisement packets as! About 30 seconds to unlock, but not all work great 1 ) the App, register a account! Show you the most common problems and how to troubleshoot them system SmartThings!

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