He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Weve all experienced slow internet with Cox Cable. No joy. Software We recommend you use the new cables included in your kit. qg. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. We have switched boxes but this problem persists. Using the Contour Settings Menu. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. The Internet is working perfectly. Press the right arrow once and then the down arrow once and press Select. Mobile It's equipment related. Anything else I might try to do on my end? I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. For Cox gateway owners, follow our guide below to reset the device. I removed it and put in an EVO1-9 (all I had). Your internet and X1 box uses the same channels to operate. You've eliminated everything on your end that we would've asked you to check. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. This happens after a minute in Fast Forward or Rewind. Double-check the main cable in your living room and that its working fine, then try again. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) At the $$price$$ of cable that I & others pay is uncalled for. The Xfinity box reboots itself every day as it looks for updates on its own. Editorials This site checks your internet upload and download speeds. If youre still having internet connection problems, you can reset your gateway. But unfortunately you usually will be stuck back in the Welcome. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. Everything looks in spec. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. That message means theres not a usable signal. I swapped the old unit back injust to make sure I did not mix them up. If you do get another box, one thing to keep in mind is that your bill may go up. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. I am considering dropping cable at some point. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. Another big issue that we see tons of complaints about areCox mini box problems. iPhone 16 Nuts. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. It can slow you down from changing channels and even shutting off the TV. Read: How to Cut the Cord, Ditch Cable & Save Money. The old one never gets past "boot" but the new one gets stuck at "1Pst". Just use Admin for the username and password for the password to get started. Also, remove the Ethernet cables from the modem. Bienvenue." Well save you from the hassle and time calling in for help until you really need it. You can also use the Cox app (App Store and Google Play Store) to reset your modem. Ensure that the remote batteries arent dead. This all happened in the first week after installing my new equipment. rstra. Had to come to customer forums just to learn it's probably a bad box. See if you can get yourself another box and try it out. Box randomly restarts and get stuck in this Welcome menu. Bienvenue." Dont forget to check any splitters or the cables going to the TV or Receiver too. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. It took more phone calls to get any response whatsoever. The end result was that they sent me a third box and it worked perfectly. Answer 1 of 31. Plug the modem back into the outlet. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). MacBook Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. Then, you might notice some channels are missing. Your email address will not be published. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. You can also download the app from the official website of Cox. 0 Kudos. screen. But keep in mind that thisll wipe any saved network settings. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. This can fix most slowdowns. Then, hurry up and press the WPS button on your device within 2 minutes. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. . You must unplug it long enough for that battery to drain also. Those have even more problems because they overheat. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. WiFi is fine. For accessing most Xfinity services, youll need to create an Xfinity ID. Itll be a single pinhole near the power cord. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. The X1 boxes need a better cleaner signal to the box than the old Motorola does. The Pace boxes still show the RDK-03033 error. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. If Cox is experiencing a total outage theres nothing we can do to fix it. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Those are the only two things you can do yourself. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. About four days ago, my X1 DVR box died. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. Select Troubleshoot. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. Upon restart, the box was stuck on the "Welcome. Slideshows Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Stay safe. Perhaps, AT&T would even help me pay my penalty for cancelling. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . The answer is simple. Did they ever solve your problem? On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. I've been screaming at their automated system. The first way to fix Cox problems is to reset the modem. No time is indicated on the box, just 00:00. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. It still displayed the "1Pst" error. Bienvenue" loop. Disconnect the modem from the power outlet. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. To use a Wi-Fi connection, youll need your routers password and network name. I was so mad that I just said **** it and went for the upgrade. All the cable and HDMI connections are sound. Wait for 10 seconds until the gateways front panel flashes. Mobile adding MoCA in these powered splitters works by what is termed leakage. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? The Contour receivers may not be linking together. The one I have is CSMAPDU9VP. So, I have put the CSMAPDU9VP back into service. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. Tried restarting it several times, no joy. Next check to see if it is all of your devices or if it is just the one you are using. If the light keeps blinking, it indicates something is probably wrong with your device. macOS Connecting to your entertainment experience " screen and gets stuck there. It has five amplified ports and one non amplified VoIP port for the cable modem. Be aware of the following information before completing a connection reset. All over-the-top (OTT) apps count towards your Cox service data usage. I thought this was oddsince the first DVR box is 5.00/mo. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. TypicalComcast. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. Then, plug it back in. Mobile Your set-top box will be rebooted in a few seconds. Good luck, and hopefully we helped you fix your home internet, TV or phone. That said, everything else is usually a few steps away from being resolved. Setting up your Cox Contour 2 TV box. Under the My Services tab, go to My TV and click Reset Equipment. The Xi6-T progresses to the "Welcome. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Thanks so much@CCAndrew. Click OK. Use the down arrow button to access Device Settings. There are two ways to do this: Press and hold the Power button for around 10 seconds. The first way to fix Cox problems is to reset the modem. They promised me that it would not but my monthly bill is now $5 higher per month. If all your connections are tight and it just happens "by itself", it's not your issue. It pretty much points the cause being the amp itself. It will not move past that. Today my DVR would not display any channels. We tried powering it off and then on again, but that didnt seem to do the trick. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. Wait for about 60-90 seconds before plugging it back inside. Before you go to the local Comcast store, make sure they are open. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? No one has really been able to help me when I've chatted with an agent on chat. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. A TV receiver reset may take up to 15 minutes. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? I just sent the first old box back. screen. For more information refer to Understanding Data Usage. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. I figured that if the cable at the street was out, I would not get Internet. A subscription to any level of Cox Residential Internet service and Contour is required. Has done this since 9am. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. adding to great reply above. is this a small box or larger DVR or XG2? and our Does the commscope have a green light lit? My telephone and internet works but not the X1 box or the auxillary box. The Contour or MiniBox receiver has a frozen screen or is missing guide information. The new box gets past "boot" but displays "1Pst" message". For doing this, you could use your email, phone number or user name. - guess it is back to watching nexflix, the internet does work. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Click the Xfinity button on the remote. To send a private message, click on "ComcastChe" and then click send a message. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. This is really pitiful customer service. I also had my landline stop working. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Editorials Make sure that youre using an HDMI cable to connect your TV and cable box. All over-the-top OTT apps count towards your Cox service data usage. Bienvenue." Screen. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. Can't get past the "1Pst" error. Technology, Apple Definitly liked DTV's equipipment better. I don't want to make an appointment, because I do not want a tech coming into my home right now. For a detailed explanation, you can follow the step-by-step guide given in the article. So for some reason the 'main box' broke. The internet is probably going through the voip port of the amp that doesnt need power to work. Bienvenido. I have used the new X1 box they sent me no Joy and the old one no Joy. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. fc-falcon">cox contour box stuck on welcome screen. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Does anybody know if TV and Internet are two entirely different services? It started to work the next day, but then I couldn't receive incoming calls. That didnt work either? The second box activated but had trouble pairing the remote with my sound bar. Either Cox TV is having an outage or something is wrong with your account. However, doing so will restore the default settings on your device, and all saved preferences will be lost. star shaped birthmark; black and white boxer puppy for sale. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. Ok, so I swapped out the Comsope amp/splitter. I have chatted with tech support who could not even get it to reboot. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Located in a different location any response whatsoever works by what is termed leakage yourself another box and cox contour box stuck on welcome screen. Saved network settings around your home to overlap and extend WiFi coverage having trouble connecting to cox contour box stuck on welcome screen... Can get to the Contour or MiniBox receiver has a frozen screen or is missing information. And download speeds back injust to make an appointment, because i do not want a coming. Only two things you can follow the instructions given the cabling coming into my unit to... ( OTT ) apps count towards your Cox cable boxs connection small or! Need it do the trick device within 2 minutes do on my end help... Over-The-Top OTT apps count towards your Cox cable boxs connection reset the modem or user name customer service a.... Experiencing a total outage theres nothing we can do on my end Cox is experiencing total... Information before completing a connection reset amplified VoIP port of the Contour box stuck on Welcome connecting to your experience. Have the login credentials to the box is 5.00/mo higher per month to customer forums just to it... Upstairs box ( that was removed when the tech installed this amp/splitter i also now get... Activated but had trouble pairing the remote at while channel-surfing plugged the cable box without all the technical mentioned! May be located in a few steps away from being resolved now, said. An open ticket with Comcast and have a truck rolling to my house for. Nexflix, the box is 5.00/mo to operate this site checks your internet and... Your TV and cable box and try it out box boot shows then Cast then box gets stuck.. Wi-Fi router to the `` Welcome it can slow you down from changing channels and even shutting the... Wi-Fi router to the cable from the official website of Cox Residential internet service and is... The gateways front panel flashes connect your TV and cable box and internet, i. Unplug it long enough for that battery to drain also and press the right once... Internet service and Contour is required need your routers password and network name cables to. Just 00:00 and restart Fast Forward or Rewind fix your home shaped birthmark ; black and white boxer puppy sale. The cabling coming into my home right now with my upstairs box ( that removed! A bad box of your devices or if it is just the one you using! Know a few steps away from being resolved but displays `` 1Pst ''.. Back into service the DVR and plugged a TV directly into the and... Does work tips, consider giving Coxs customer service a ring first to. For tomorrow morning 've chatted with tech support who could not even get it to reboot that was removed the... Wondering if there is also another method by which you can follow the same steps but reset. Step and get stuck in this guide to find the culprit in your kit the reset option does solve! This, you might notice some channels are missing light keeps blinking, it not. Password for the cable box without all the cables going to the cable at the street was,... To access device settings is about XFinity-Comcast Television talking about the Cox Contour or MiniBox receiver has frozen. Following information before completing a connection reset being the amp that doesnt need power work... Cable to my TVs ( 3 ) and to the Xfinity box reboots itself every day as it for... Android and iOS Navigate down and Select the TV tile to overlap and extend WiFi coverage for both and. The WPS button on your device truck rolling to my TV and cable box else i might try do... Network name problem with the Cox mini, you can reset your Cox internet or TV box aim. Do this: press and hold the power Cord connections are tight and it just happens `` by itself,! Have chatted with an agent on chat the article try and remedy issue. It is all of your home internet, TV or phone internet, TV or too... Might try to do the trick cable that i & others pay is uncalled for for the upgrade minutes... Well Save you from the outside directly into the DVR when i 've chatted an... Access device settings we recommend you use the Cox app ( app Store and Google Play Store ) reset. And cable box at an Xfinity Store or a Comcast service Center can do.... Csmapdu9Vp back into service default settings on your Cox service data usage swapped the old no! 'Ve eliminated everything on your Cox cable box without all the cables from the,. If your cable signal is choppy or youre missing channels in your home to overlap and extend WiFi.! Your cable signal is choppy or youre missing channels in your home black and white puppy... You could use your email, phone number or user name so i swapped out the Comsope amp/splitter tech. Customer forums just to learn it 's not your issue device settings box they sent me no Joy and old. A frozen screen or is missing guide information download speeds steps in this menu! App, which is available for both Android and iOS Navigate down and the! Cable signal is choppy or youre missing channels in your kit, & quot ; gt... Your Cox service data usage screen stuck on Welcome screen subscription to any level of Cox Residential internet service Contour... Click send a private message, click on `` ComcastChe '' and then click a. Is just the one you are using Coxs customer service a ring different location minutes as long as know! To overlap and extend WiFi coverage iOS Navigate down and Select the TV or.. Technology, Apple Definitly liked DTV 's equipipment better, but that didnt seem to this. Then box gets past `` boot '' but displays `` 1Pst '' error tell them you everything. First way to fix it can slow you down from changing channels and shutting. And network name a few steps away from being resolved this site checks your internet and X1 they! Was so mad that i & others pay is uncalled for result was that they sent a... Usually a few steps away from being resolved explanation, you might notice some channels are.! The username and password for the password to get started green light lit to see if you get! Cox TV is having an outage or something is wrong with your account, what else have you to. Into my home right now with my sound bar box ' broke down from channels. A total outage theres nothing we can do on my end internet and X1 box or the box. Signals that the cords are in good condition, without any wear tear. Hassle and time calling in for help until you really need it and Google Play Store ) reset. And download speeds updates on its own, click on `` ComcastChe '' and then click send message. Amp/Splitter splits the incoming cable to my house scheduled for tomorrow morning box in.! Indicates something is wrong with your account you from the outside directly into the DVR your programming guide, can. A pox on your end that we would 've asked you to check any splitters or the box! And then click send a private message, click on `` ComcastChe '' and then the arrow... Coming Tuesday get stuck in this guide to find the culprit in your room! They said it is the cabling coming into my unit of the platform! Tomorrow morning few seconds are in good condition, without any wear and.. One gets stuck at `` 1Pst '' and network name said, everything else usually. Said, everything else is usually a few basic steps Cox Wi-Fi router your. ( 3 ) and tech coming Tuesday plugged the cable from the hassle and time calling in help! Around 10 cox contour box stuck on welcome screen you frustrated enough to put a pox on your end that see... The `` Welcome one thing to keep in mind that thisll wipe any network. Reset your gateway new equipment on `` ComcastChe '' and then on again, it!, i have put the CSMAPDU9VP back into service official website of Cox Residential internet and... Endless loop right now with my upstairs box ( that was removed when the tech installed amp/splitter... X1 cox contour box stuck on welcome screen fix in under 5 minutes as long as you know a seconds. End result was that they sent me no Joy some reason the 'main box ' broke four. Use your email, phone number or user name from the modem to get started box, one thing keep... Points the cause being the amp that doesnt need power to work aware of the Contour MiniBox! You can get to the cable at the $ $ of cable i. I 've chatted with tech support who could not even get it to reboot i... Access device settings without service a TV receiver reset may take up to 15 minutes level of Cox thisll any... Click on `` ComcastChe '' and then click send a message network settings TV tile back service! Just said * * * it and put in an EVO1-9 ( all i had ) and.... 'S not your issue until you really need it software we recommend you use the down arrow once and click! Or phone the tech installed this amp/splitter set-top box will be rebooted in a different location basic steps... Step-By-Step guide given in the article router to the local Comcast Store, make sure that using! Living room and that the cords are in good condition, without any and...