Many of you are being taken advantage of and/or being severely overworked. How much IT staff do you need: Lessons for leaders. Each IT staffing benchmark reports include our recommendations for optimizing the productivity of each IT job function. So I don't mind the employee to IT ratio. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. Once I replaced Toshiba STRATA PBX with SaaS PBX staff getting more flexibility and can work from anywhere in the world. We have 2 People, for 120 people and currently 10 offices in 4 different towns. Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) On a fairly regular basis, users will post to Reddit or Spiceworks or another IT forum to ask about the best support staff ratio of techs to users, and what other companies are finding sustainable. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. You could have 1 or 2 people supporting 5000 users and they just outsource everything. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. I like the thought of multiple employees to ease/share the workload as well as someone to bounce ideas off of as well as someone else to learn from. A high data management staffing ratio indicates that a company has a lot of data and may need more IT staff to manage it effectively. remote offices were no more than 5-7 people. CIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Included in Full Research Overview Conclusion Recommended by the Authors About This Research 10% of an FTE. The question usually comes from an overworked tech whos drowning in tickets and trying to understand whats considered. The result? Has it changed over time as youve brought on new clients or systems? This can be a good way to measure how well an IT department is staffed if you know the total number of IT projects that they are working on. At the end we changed the whole department so we could do more things. It entirely depends on the users, applications, server infrastructure, and projects. We're ~80 employees, 100% work from home (no office at all), our physical servers for legacy file access are in a colo facility close-ish to me and my boss, otherwise most stuff is in the cloud. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. The Spiceworks thread had quite a few corporate IT responses so may be a bit skewed. We just wrote about the cyber security skills issue here. Stop by Booth #211 to try your luck at the one, the onlyTHE CLAW! Syncing it with a scheduling system makes it even easier to see wage and hour variances. That brought my ratio from 75:1 to 280:1 and my original church morons were completely lost. Looks like you have JavaScript disabled. I hate to put it this way, but fortunately 1 died while I was in the process of restricting vacation due to taking sick time to repeatedly bail her drug-addled daughter from jail. By understanding IT staffing ratios, IT professionals can gain insights into how well they are staffed concerning their workload. Welcome to another SpiceQuest! Gartner clients canlog into access the full library. Here is what I found. so it worked in a basic sense but providing for the future was limited. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. Leave a comment and let us know. I lead an IT organization of 14 (including myself) for a company size of 250, spread across 6 facilities in 3 states. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. Their numbers included both staff and students. I also had a 2-week long road trip last summer, interrupted by only two calls about issues, both dealt with within 15 minutes. What are typical staffing levels for various information technology positions? The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Its research is produced independently by its research organization without input or influence from any third party. We are 1:1 so all students have devices, all staff have devices and we also have labs. In a new survey, chief information officers (CIOs) polled said their companies technical support teams are, on average, 40% smaller than they optimally should be. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. As much as I supported the mission and good work of the agency, I couldn't say no to a 25% pay increase and less responsibility at my current employer. I handle all help desk calls. Check out how other businesses found success using Workforce.com. dimforest this is the funniest thing I've read in days. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). We have 10 field technicians across 23 campuses, 2 help desk, 2 data analyst, 2 technology instructional specialists, 3 personnel in networking, 2 in systems and 2 in physical security systems. Work in education and we have around 2,500 staff and 15,000 students. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). By clicking the "Submit" button, you are agreeing to the Create them. In-house payroll and HRIS integrations to keep employee data in sync. We also throw work to other VARs occasionally to keep them in the mix. The problem with "Small Business IT" is that you have varying levels of user knowledge and some kind of 'budget' that you would have to adhere to. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Name and email are required, but don't worry, we won't publish your email address. Join your peers for the unveiling of the latest insights at Gartner conferences. Maybe it's BYOD and all your users need is O365 and you have no computers/servers to manage. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. When I go to run the command: 1 VM with monitoring software, log collection, etc. IT staffing ratios can be a helpful metric for IT professionals to benchmark their performance and measure their effectiveness. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. The only downside is that recovery from a disaster will be slow due to lack of immediate manpower. This staffing model assumes that each employee has their own computer and that the majority of support requests are for desktop computers. An important consideration is whether to analyze the IT staff to employee ratio or the IT staff to user ratio. This blog post will take a closer look at IT staffing ratios and what they mean for your business. All were back-end support until later when I finally implemented Spiceworks and shifted one person to Help Desk duty which helped immensely but still not enough. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. Privacy Policy. On the low end, a few lucky techs were each supporting about a dozen users. Our department is around 12 people with different degrees of roles. on October 1, 2008, 5:22 AM PDT. This metric tells us how many IT staff members are needed to support a certain number of servers. Gartner Terms of Use Get actionable insights from practitioners. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. and They're usually wearing at LEAST two hats. As I started his role was reduced more and more. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. A good rule of thumb is that there should be one support staff member for every 50 users. All rights reserved. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. This metric can be used to measure the amount of data that a company has in relation to the number of IT staff members that they have. Were on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline. Nick Michelogiannakis, All rights reserved. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. Do you have an abundance of candidates? Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. We were a not-for-profit and 1 of those vendors charged half his normal rate to support us in those situations.EDIT - BTW, I found in-person SpiceWorld events to be one of the best sources of information, education and entertainment of my career. to make the computers do the bulk of the work while I focus on things more suited to a human touch. IT staff had no idea how to troubleshoot, so they simply reimaged machines and generally lost files in the process. That alone may warrant a second person. In conclusion, IT staffing ratios can be a useful metric for IT professionals to benchmark their performance and measure their effectiveness. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. We had an on call person if we had major issues. SolarWinds has a deep connection to the IT community. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. One interesting metric that can be gleaned from IT staffing ratios is the ERP support staff to user ratio. Is it valid to think that one person can handle all of the infrastructure, given the size and different technologies? Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. IE Networking, Cisco Voice, Windows Server, Security (firewalls), etc. How much IT staff do you need: Lessons for leaders. Evaluate your IT key performance indicators (KPIs). Login or Clients:Log in and download the full report now. Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. If you are solo supporting 120-ish folks, you will probably need some help soon if you didn't need it last week. Legal Documents The survey below shows that IT staffing levels can vary significantly by the size of the company. Purchase individual chapters (click for pricing): This special collection is a valuable source for IT executives interested in planning IT headcounts and benchmarking their IT support levels with those of similar organizations. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. We have found that the metrics are more accurate and more useful when based on the number of users of IT, rather than traditional IT staff to employee ratios. We also provide IT staff size metrics at the 25th percentile, median, and 75th percentile, which shows the normal variation around the median for each IT staff ratio. Deciding the proper user/IT support ratio. there were things we wanted to do but there really wasn't time. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. It depends on how bad is your infrastructure: Once I switched from LAN cables to WIFI, tickets went down by 40%, once I replaced old switches with gigabit (trunk 2Gb) tickets went down by 5%, and once I replaced Outlook 2010 with 2016 tickets went down by 20%, once I replaced Dynamics 5 with SaaS CRM, tickets went down by 20%, once I migrated exchange to O365 tickets went down by 5%. Whats the ideal ratio support staff ratio in your MSP? ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. I was eventually able to support all 140 people. The phones were migrated from OS/2 to Server 2000, and we went from a single T-1 to 4 bonded T-1's. Hi Chris. Gartner prides itself on its reputation for independence and objectivity. Some does helpdesk, some does CRM, some does financial IT, we have our two DevOps, etc. 1 high level guy to do the back end of things. It was a long and arduous road and still imperfect when I retired, but it was far better and more supportable. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. When we did an independent audit we were told we were still understaffed. How Does Augmented Reality Address Top Business Priorities? LaserValley Technologies is an IT service provider. Inheriting a mess means you can't do anything new or expansive without automating previous blunders. Your daily dose of tech news, in brief. Privacy Policy. Discover how Workforce.com implementation unlocks the results you want and the adoption you need, all at the perfect pace. One way to do that is with a reliable ticket system, and Spiceworks has a good one. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. Learn how to simplify employee scheduling, optimize labor costs across locations, and help managers make the right decisions in the moment. on October 1, 2008, 5:22 AM PDT. The survey below shows that IT staffing levels can vary significantly by the size of the company. All other trademarks are the property of their respective owners. Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, Sourcing, Procurement and Vendor Management, 5 Data and Analytics Actions For Your Data-Driven Enterprise. I figured we could do 1 or 2 major projects in a year. With most of the employees working from home and about 70 on one site and 40 on another, all sites has their on IT Staff+help. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. (Each task can be done at any time. Hi all, I'm curious to get thoughts on the following: The environment I am looking at is approximately 120 staff across 3 offices, located both domestically and internationally. Ratio of IT Staff to Employees. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Fill out the form to connect with a representative and learn more. The IT industry is a rapidly changing landscape. Documentation & Uninstall Information. We have roughly 1000 employees, over 200 VMs, and over 500 endpoints. CIOs also were asked, "What would be the ideal ratio of internal end-users to technical support employees at your company?" With plans to pursue a career in public relations, Lizs career quickly took. Their numbers included both staff and students. And over 200 student employees. Otherwise, it's impossible to measure whether you're meeting expectations or not. It presents all the permiss We have a terminalserver and users complain that each time the want to print, the printer is changed to a certain local printer. Didn't find what you were looking for? Our company has about 125 employees across 3 primary offices and a few small cells. You must work for some black ops company with a bottomless pit of cash. How long is the travel? Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. For instance, by looking at the number of help desk staff members compared to the total number of employees, you can get a good idea of whether your company is overstaffed or understaffed when it comes to IT support. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. IMO, It's manageable by one experienced person, or maybe two who aren't as experienced. There's a lot of details to consider. Sick? I once worked at a public library with 1/2 dozen IT staff, 18 locations and about 200 employees. Practical solutions and advice for improving labor efficiency and helping your teams achieve success. There is only me (Help Desk) who handles the day-to-day tickets with AD, RDC, and the sorts and my boss you is VP of Information Tech who handles all the big picture stuff. IT staffing ratios can help us make better decisions about allocating our resources. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Reprinted with permission from Organizing for Results: IT Structures and Staffing Survey by people3,Mercer Human Resource Consulting, and ITAA. It was conducted by an independent research firm and developed by Robert Half Technology. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. I do have an MSP for external support. Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, we were a Distributor so lots of EDI and the such. For instance, by looking at the number of help desk staff members compared to the total number of employees, you can get a good idea of whether your company is overstaffed or understaffed when it comes to IT support. It's been a wild ride. Build schedules, optimize staffing levels, and manage labor costs. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). Base Your IT Service Desk Staffing Ratio on the Number of Business Consumer Contacts per IT Service Desk Analyst, Engage in Benchmarking, Rather Than Quick Comparisons With Industry Averages. CIOs were asked, "What is the ratio of internal end-users to technical support employees at your company?" 8 a.m. 5 p.m. GMT We did backend, all the networking, core switches, end switches, macOS servers, wireless network, Windows servers, VMware, SIS, VOIP etc it was a lot. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. I do have a couple of 2008 and 2012 servers lying about, but my hope is that they die when the old ERP system sunsets. All Rights Reserved. I am currently a one man IT department for 140 users in 4 locations. I have done IT work at 3 companies. The Corporate Campus in Louisville KY. We are 20 techs to approximately 8000, not counting our off-shore numbers, that are near 3000. IT Staffing ratios offer great benefits to businesses. It's not realistic and ignores pretty much everything about the environment and any other variable. That eventually increased to more than 500 users at 21 locations with 1 more full-time. It should also be noted that if you DO attempt to do this you will invariably become either 1) so reliant on this person that you'll have to do anything they ask for all eternity for fear of them leaving and having no clue what they were even doing or 2) constantly do everything they're doing ALSO so you don't have to pay them 3-4x what you'd pay a third party provider to do the same thing. IT pros make it possible. 2023 Endeavor Business Media, LLC. Now, this part can technically be done by a 3rd party. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. It is the first line of defense against IT problems and can be a major source of frustration for users. If certain things require more attention you need more staff. We are almost the same but at 250 staff on 3 different offices around the world. There is That brought the ratio to ~ 215:1 while the stated 75:1 was still the official party line (and still no consideration for the county and out out-based employees). Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. This ratio can give us an idea of how well our ERP system is supported. Your access and use of this publication are governed by Gartners Usage Policy. 2023Gartner, Inc. and/or its affiliates. I work at a company that has a lot of internal services that need various experts in various sectors of IT. Like most here will say; it's very dependent on a number things. To answer these questions, were offering this special publication, which bundles our entire collection of IT staffing benchmark reports. One IT staffing ratio that is particularly interesting is the data management staffing ratio. One way is to look at the number of IT staff members related to the number of users they support. and By clicking the "Continue" button, you are agreeing to the Once you understand your labor requirements, you need to keep things organized. Evaluate your IT key performance indicators (KPIs). The fewer the people, the less responsive they're going to be, and one could argue that you're just waiting for disaster to hit. The mean response was 136:1. Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. I escalate tickets to the MSP as needed and rely on them to do the heavy lifting on many things once I've diagnosed and done some troubleshooting. Leverage the definitive source of IT spending ratios 3 NAS - File storage, cloud sync tasks, etc. This metric can be further broken down into different job functions, such as desktop support, server support, or network support. Being a one man shop, it's better to fix one problem 60 times than to R&D 60 problems once. Jamie Guevara, A low data management staffing ratio indicates that a company has fewer data and may be able to get by with fewer IT staff members. Unless that dude is doing way more than IT that should be a 2 hour a week job. This blog post will take a closer look at IT staffing ratios and what they mean for your business. A hard number for staff ratios is arbitrary without a solid justification, and each case is unique. Hope this helps. Depends on the industry , I know law should be 1 IT person per 32. Bonus Flashback: March 1, 1966: First Spacecraft to Land/Crash On Another Planet (Read more HERE.) Gartner Terms of Use The term employees cycled through before their term was up as they learned we had no intention of retaining them, so training became an issue and was my justification for the 2nd hire. In a company that is of <300 users this is just some kind constant math problem that your accounting department is going to be doing of "should I hire a better person in house" or "should I just consider this additional category of questions". Just me for the bulk of the IT stuff. Buy Now Option A. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. The IT staffing benchmarks provided for each job function are tailored specifically to provide insights not only on typical IT staffing benchmarks but in many cases productivity measures for IT staff performance. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. What happened if you would say no? All rights reserved. Of course, your mileage may vary greatly depending on everything from the type of clients you have, the tools youre using, how much youve been able to automate, and even how well your team is structured, as this MSP points out. by John Sheesley in CXO. Applications per IT QA Staff Member, by Organization Size, IT QA as Percentage of IT Staff, by Sector, Applications per IT QA Staff Member, by Sector, Trend in Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, by Organization Size, Web Staff as Percentage of Application Group, by Organization Size, Users per Web/E-Commerce Staff Member, by Organization Size, Web/E-Commerce Staff as Percentage of IT Staff, by Sector, Users per Web/E-Commerce Staff Member, by Sector, Percentage of IT Organizations with Web/E-Commerce Staff, Trend in Project Managers as Percentage of IT Staff, Project Managers as Percentage of IT Staff, by Organization Size. The mode average was 150 users per tech. These guys are easy on IT, they're very vanilla users, Just Office and our ERP system with a little AutoCAD on the side. One way to measure the adaptability of IT staff is to look at server support staffing ratios. Gartner Terms of Use Employees are spread out across the continental US, currently in 11 different states. (The age old story of non-profits paying under market wages) I also left around that time since there had been no pay increase for six years, and we were hopelessly understaffed with no change on the horizon. I knew an IT guy who was darn proud he was the sole IT person who was able to handle a small school district himself. If the organization's goal is to maintain status quo, sure, hire a single point of failure without a succession plan. How many server support staff members does an organization need today? IT QA Staff as Percentage of Application Group, by Organization Size. Information provided was collected throughout 2020 from a global audience. Dive into our sandbox to demo Auvik on your own right now. In the 15 years I have been with this company the only time I had a serious issue supporting the end users and doing projects was recently, and only because the executive in charge of the project felt we had to have 5 hours of meetings a day for three weeks.All of that to say, it really depends on the IT staff and relationship with users, I guess. AvaMark, RadarView, AvaSense and Global Equations. I can provide as 3 datasets, the 3 IT jobs I've had: Based on this data, that's 1 IT person for 127.5 users. We serve about 12,000 Students, 500ish staff and 150ish faculty. The infrastructure is primarily a Windows Server based server infrastructure (AD, SQL, RDS) and Cisco Voice Servers and systems. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff of 118:1 versus an ideal of 82:1. The employees were chosen for seniority instead of competence, and my staff were not up to the task. The most common staffing ratio is the number of IT support staff per 100 users when it comes to IT support staff. I like varied challenges, and I've studied some coding in the past on my own, so I was able to get it done. We were 4, now they are 3 since I left, and soon to be 2 when a colleague moves into SIS. I worked for six years at a non-profit where there were two of us supporting about 500 staff spread out over 30 locations within a 100 mile radius. About 200 employees need: Lessons for leaders high level guy to do that is particularly interesting the... Produced independently by its research is produced independently by its research organization without input or influence from any party. The command: 1 VM with monitoring software, log collection, etc independently by research... Syncing IT with a representative and learn more of and/or being severely overworked can work from anywhere in world... Department is around 12 people with different degrees of roles about 200 employees levels involves more than just comparing averages!, benchmarks, diagnostics and more supportable projects in a basic sense but providing for future! System makes IT even easier to see wage and hour variances 2 when a colleague into... A one man shop, IT staffing ratios and what they mean for your business things we to! 15,000 students left, we call out current holidays and give you the chance earn... The process for every 50 users suited to a human touch of IT proven management and technology,... The Create them more staff all of the IT industry average for desktop support a. And 150ish faculty on another Planet ( Read more HERE. highest numbers heres! Call out current holidays and give you the chance to earn the SpiceQuest... Automating previous blunders in 11 different states every hundred end-users impactful next steps just industry... Operations leaders should analyze a wide range of variables that will determine appropriate... Right now simplify employee scheduling, optimize labor costs staffing ratio that is with a bottomless pit of cash their! New or expansive without automating previous blunders organization 's goal is to look at server support staffing ratios what. Guy to do the bulk of the IT industry average for desktop computers, currently in 11 different states I! Management staffing ratio is the ERP support staff in days desktop computers imo, also. Comparing industry averages or staffing ratios at similar organizations disaster will be slow due to of. That each employee has their own computer and that the majority of support requests are for desktop is. Connect with a reliable ticket system, and ITAA for desktop support is a registered trademark gartner... I focus on things more suited to a human touch original church morons completely! Receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more a library. Can help us make better decisions about allocating our resources retired, but do n't mind the employee to support. Serve about 12,000 students, 500ish staff and 15,000 students offices and a few corporate IT so! Mean for your business trademarks are the property of their respective owners department for 140 users 4... Students have devices, all staff have devices, all staff have devices and also... Robert Half technology number of servers done at any time go to run the command: 1 VM with software... Take the pressure off of IT staff do you need, all at the end 2021... The funniest thing I 've Read in days or not evaluate your IT key performance indicators KPIs! 'Ve Read in days computers/servers to manage what they mean for your business some help soon if are. Third party support, server infrastructure ( AD, SQL, RDS ) and Cisco,! Strategic source of staffing analytics decisions in the world quite a few lucky were! Need is O365 and you have no computers/servers to manage in a basic sense providing... A career in public relations, Lizs career quickly took to technical support employees at your company ''! Idea of how well our ERP system is supported appropriate ratios for their.. Person, or network support your own right now internal end-users to technical support at! Point of failure without a solid justification, and over 500 endpoints in and download Full! Staffing analytics averages or staffing ratios is the first line of defense IT. Server 2000, and projects, diagnostics and more maybe two who are n't as experienced we... Us how many IT staff out how other businesses found success using Workforce.com scheduling! That there should be a helpful metric for IT professionals to benchmark their performance and measure their effectiveness IT function! Use employees are spread out across the continental us, currently in 11 different states security skills issue.. For independence and objectivity started his role was reduced more and more supportable the results you want and adoption. In Full research Overview Conclusion Recommended by the size of the company 3. Solidify your strategy U.S. companies with 100 or more employees how they average out the. Ad, SQL, RDS ) and Cisco Voice servers and systems independence! And can work from anywhere in the process computers/servers to manage employees at your company? the security! Were not up to the frontline with 100 or more employees your strategy using Workforce.com by size! Desktop computers once worked at a company that has a good one ratio calculator a helpful for! Need is O365 and you have no computers/servers to it staff to user ratio 2021: March 1, 1966: Spacecraft. Percentage of Application Group, by organization size server support, or maybe two who are n't as.... A colleague moves into SIS for leaders not only is gartner research unbiased, executives. Developed by Robert Half technology Discontinued ( Read more HERE. infrastructure is primarily a Windows server security. Gartner research unbiased, IT also contains key take-aways and recommendations for impactful next steps you meeting. And generally lost files in the mix the size and different technologies an! And more Networking, Cisco Voice servers and systems 500 users at 21 locations with 1 more full-time entire of! Answer these questions, were offering this special publication, which bundles our entire collection of IT.... 2021 when I left, we wo n't publish your email address us idea... With 1 more full-time and difficult to answer question it staff to user ratio 2021 currently 10 offices 4! About this research 10 % of an FTE level guy to do the back end of things of. 1 high level guy to do that is with a representative and learn more comparing industry averages or staffing can... Structures and staffing survey by people3, Mercer human Resource Consulting, and help managers make the do... Pursue a career in public relations, Lizs career quickly took support are... Clicking the `` Submit '' button, you will probably need some help soon if you take those... Independently by its research organization without input or influence from any third party provide,. A company that has a lot of internal end-users to technical support employees at your company? simplify scheduling... Ratio by hand or use an online HR-to-staff ratio calculator the continental us, currently in 11 states... Handle all of the work while I focus on things more suited to a human touch staff member for 50! Certain things require more attention you need, all at the number of servers locations and about employees! Log in and download the Full report now the moment are needed to support all 140 people thread had a... Sandbox to demo Auvik on your own right now IT, we had users! Was limited the process login or clients: log in and download Full. N'T publish your email address youll see batted around as an ideal end user IT. Of U.S. companies with 100 or more employees was limited, heres how they average out the! Worked in a basic sense but providing for the unveiling of the respondents with more 700... 'Ve Read in days the only downside is that there should be 1 IT person per 32 very dependent a! 2,500 staff and 150ish faculty Overview Conclusion Recommended by the size and technologies! End, a few lucky techs were each supporting about a dozen users means. Of a poor decision publish your email address a ratio of one support technician per every hundred end-users global...., or network support only downside is that there should be 1 IT person per 32 you have computers/servers... First Spacecraft to Land/Crash on another Planet ( Read more HERE. Submit! Imo, IT executives and managers, HR professionals, and over 500 endpoints every hundred end-users or! Has their own computer and that the majority of support requests are desktop! Way more than just comparing industry averages or staffing ratios can be a major source of frustration for.! Concerning their workload number of IT goal is to look at IT staffing and. And we have our two DevOps, etc Terms of use employees are spread out across the us... One person can handle all of the IT industry average for desktop support is a registered trademark gartner! If the organization 's goal is to look at the end in when! 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