Well, one Australian conglomerate which has recently begun to embrace digital transformation is Wesfarmers (ASX:WES). In this iterative process or retroactive feedback loop, you enable your insights to become more predictive, more meaningful, and more valuable, which itself gives more value to the data. All models are wrong to some degree, but some are more useful than others. Wesfarmers chief executive Rob Scott recognises digitisation is critical to the companys engagement with customers at a time when its retail operations are threatened by a proliferation of foreign online competitors, led by Amazon. Catch is an online marketplace which commenced operations in 2006 and was acquired by Wesfarmers in August 2019, bringing highly complementary digital retail and fulfilment capabilities. It is very easy in IT to lose sight of the money that has to be made, the customer offers that have to be delivered and the customer propositions that have to be put together, he comments. Cloud Technology: Cloud technology has . In late spring 2020, we surveyed senior executives, digital transformation . Digital transformation can be bewildering and exhausting for leaders and employees alike. If you want to scale the knowledge you have about your customers and employees, and replicate it across a big organization and in far more complex and unpredictable situations, you need to have data widely accessible and retrievable records of interactions with consumers, employees, and clients. Wesfarmers Chemicals, Energy and Fertilisers, People development, diversity and inclusion, Chairman and Managing Director's 2022 sustainability message, Bunnings collaborates with Indigenous artists through exclusive plant pots range, Bunnings support for flood affected communities, Bunnings launches national battery recycling programs, Bunnings expands fleet with all electric trucks. Blackwoods carries about 260,000 stock-keeping units (SKUs). Super Retail Groups ongoing $2.5mn omnichannel digital development program and related investments have helped achieve 25% growth in online sales, SRG announced in its Half Year results. Managing Change. She reports directly to Wesfarmers managing director, Rob Scott. Rodney Zemmel. AI for Good, says Westpac CIO, Pleasing Progress On Digital Strategy: Wesfarmers, The Key Drivers Behind Rising AI Investment in Australia, Woolworths Announces $700 million Technology Investment, The top Supply Chain Trends according to Gartner, Amazon Reimagines Retail With Amazon Dash Cart, Woolworths announces $700 million Technology Investment, Coles re-platforms digital channel and doubles online capacity. In addition, there are obvious things you can do around leveraging the loyalty and Fly Buys programs, which are both exceptionally great value for our customers. He also said that OneDigital had used a secure-by-design or privacy-by-design approach to service creation, and again that this is possible because the operation is new. Trevor Collens. CSIRO builds analytics platform to help Aussie farmers. View my verified achievement from Project Management Institute. Except this is not really the final step after you evaluate results, you need to go back to the data. This is why talent plays such a critical role in unlocking (or indeed blocking) your digital transformation. Mobilize real-time data and quickly build smart, high-growth applications at unlimited scale, on any cloudtoday. As part of the digital function, executives were also tasked with digitizing the entire ecosystem as well as a separate department with a task to build and maintain the resulting ecosystem. Again, we've been fortunate enough that board members at all levels are actually enthused by that. Illustration by Joi Fulton. Time is Running Out, Motorola's handy Bluetooth device adds satellite messaging, Linux 6.2: The first mainstream Linux kernel for Apple M1 chips arrives, Sony's new headphones adopt WH-1000XM5 technology at a great price, The perfectly pointless $197 gadget that some people will love. This view extends to the question of who owns digital, as well as the rise of the marketing function in technology purchasing and implementation. Underpayment epidemic: Software Problem? dtSearch - INSTANTLY SEARCH TERABYTES of files, emails, databases, web data. Harvey downplays any questions about who should be responsible for the technology or leading the way, saying the impetus should be efficiency and customer delivery. Summary. As Coles IT we had our own logo and acted as a consultant to the business, charging an hourly rate, he recalls. Often this is the first step on the digital journey. This has now been fixed. Deloitte US | Audit, Consulting, Advisory, and Tax Services This is in part due to Bunnings disastrous entry (and exit) from the UK market but also involves the Wesfarmers ongoing investments in digital transformation. In fact, the essence of digital transformation is to become a data-driven organization, ensuring that key decisions, actions, and processes are strongly influenced by data-driven insights, rather than by human intuition. Based on our collective research on companies undergoing digital transformation, we offer a simplifying framework to cut through the confusion and conflicting demands. The key to success is simply getting clarity that digital transformation is not one thing, but rather many different things. Sheffield joins Wesfarmers' executive leadership team as a managing director from November and is tasked with leading development of what it's hoping will be a market-leading data and digital ecosystem. During the half-year, Wesfarmers also continued to build out its data and digital ecosystem. But that's an end-state that we want to move towards so I think it's really about at first -- in the initial stages -- allowing [for the development] of business priorities such as how can we help make better decisions faster," Lowthorpe said. Reinforcing the importance of Catch to its digital strategy and online growth, Wesfarmers lured former Amazon VP Pete Sauerborn to lead Catch. Consider the chart below: However, these are all American-headquartered companies. Testing RFID blocking cards: Do they work? Digital may provide the opportunity to create new business models, new products and services, or even collaborate with a large ecosystem to create new sources of growth. The conglomerate has set aside $9mn to repay taking the total to about $30mn. Several global retailers are using digital channels, AI and predictive analytics to access prospects and customers, set up digital marketplaces, viral campaigns, and geo targeting campaigns. The first and ongoing strategy is an extensive replatforming of the groups structured data warehouses to Oracle Exadata boxes. Bunnings, Kmart and Officeworks continue to deliver topline growth for Wesfarmers while Target was below expectations. Digital transformation is more than just a catchphrase, it is a global movement that is improving businesses and customer experiences worldwide. Uses PagerDuty as part of its foundational setup. We run millions of transactions every day and its necessary for us to have the sorts of resilience that still naturally come out of two data centres hooked together by dark fibre. Wesfarmers OneDigital has set SaaS model standards for itself, supported by service standards, engineering practices and tools that together create a foundation for the nascent digital and data arm to grow. If you are looking for digital solutions to win clients, build brand awareness, profile clients or simply sell online, then you are pursuing the digital marketing pillar. And suppose that you can predict if some clients are at risk of going to your competitors, what will you do? An equally important consideration was the buy-in by Microsofts senior engineers in Australia and in the head office in Seattle. AI can make predictions, and data can give us insights, but the so what part requires actions, and these actions need the relevant skills, processes, and change management. The digital transformation happening inside Wesfarmers' industrials division presents a good case study of the pitfalls and opportunities inherent in the implementation of new technology. Read:Predictions for 2019 in data, analytics, and AI. He says the company rejected SAP and Oracle because these software systems are not only expensive to install but have to be customised to suit the business. Although not an exciting story as the big banks digital initiatives, the overall outlook for business and digital investments is positive notwithstanding Target and underpayment troubles. He said that establishing trust is also critical, as OneDigitals model sees it engage with customers of existing brands like Kmart, Target and Catch, all of whom have existing expectations of customer experience. Nobody is truly a leader if they are in charge and keep things as they are. To address these needs, Wesfarmers Industrial and Safety has identified the need to be digitally ready as a priority and embarked on a Digital Transformation Journey with New Web Platforms. Wesfarmers primary objective is to deliver satisfactory returns to shareholders through financial discipline and strong management of a diversified portfolio of businesses. Harvey has had plenty of occasions to both influence and instigate innovation at the Australian supermarket giant during his 10-year tenure. Big data to deliver business efficiencies and better customer engagement is another majority area of focus for Harvey, and he explains his team is taking a three-pronged approach to information management. David Baxby, who runs the industrials division, says before the company set out to spend about $45 million to replace its 30-year-old legacy COBOL systems it looked at all the major ERP vendors. Of the online sales total, Kmart Group, which includes Kmart, Target, and Catch marketplace, contributed AU$1.4 billion, following a 22% year-on-year increase. Doing so will help you articulate what kind of digital transformation youre really talking about, and plan accordingly. All rights reserved. To learn more about how we can help your business, contact us today. He suggests the real value is in preparing the organisation to take advantage of multiple options further down the track. Leaders put in charge of a digital transformation feel pulled in many different directions, with competing demands from IT, marketing, sales, and operations. Its also good for customers as it means our store leaders are out more on the floor.. For example, a large retail bank which we studied entered a range of different industries, such as transportation (ride sharing), content distribution (music and TV), e-health and retail marketplace just to name a few. As part of the Bunnings digital transformation initiative, Wesfarmers says it is investing in specialised skill sets to accelerate its data and analytics capabilities. That need for real-time connectivity is apparent in the wider range of mobility projects Harvey has been working on too. For example, when a European retailer changed its platform to serve customers better, it discovered it could also offer other retailers products with their improved ecommerce platform and digitized logistics, enabling the retailer to create an ecosystem of products and services from third party sellers to offer to their customers. Without a clear understanding, the wrong people are often put in charge, with the wrong resources, and the wrong KPIs, setting the digital transformation project up for failure. Also read: Woolworths Announces $700 million Technology Investment. Wesfarmers OneDigital will complement these divisional capabilities, particularly through the benefits of the shared data platform and OnePass program. He was heavily involved in the transformation under Wesfarmers and has maintained a high-profile and impactful role during and post-acquisition. Delivering a net growth of 5.7% after-tax profit, Wesfarmers boss Rob committed to digital strategy and technology investments preparing the group for future growth. Catch's vision is to be the trusted place where Australians start their shopping journey. And in that process, you enhance and develop the people skills that are needed to produce a great synergy between humans and technology. However, as AI, machine learning, and big data becomes increasingly used across organisations, Lowthorpe acknowledged that ethics must be maintained as a priority in any data-driven business strategy. OnePass The OnePass program provides members with additional benefits and convenience when shopping with the Group's retail businesses. 2023 ZDNET, A Red Ventures company. Its online operations are supported by a leading technology platform and fulfilment centres located in Victoria and New South Wales. Wesfarmers is hoping to transform the way its organisation uses data, making data analytics a business strategy instead of a side effect. At Docuworx, we facilitate the digital transformations of business and organisations across Asia-Pacific, specialising in document management and workflow automation. Wesfarmers is closely monitoring the COVID-19 outbreak and its impact on product availability due to supply chain challenges. Previously, these individuals would have been walking around with wads of paper constantly trying to refer documents that may or may not be up to date. But without understanding how they are different, its confusing to understand what to do next or how to invest the resources, tools, goals, C-Suite sponsors and KPIs required for success are totally different in each case. CBA, ANZ use cases selected in CBDC pilot project, Australia Post modernisation will involve digital uplift, CBA and ANZ explore conversational AI use cases. One of the hiccups in the implementation was caused by the rollout of a new web interface, which forced sales to drop by 2 per cent over a couple of months. Where organisations have been successful, Rucinski explained, they had combined the various points of views from their respective data analytics, IT, and business arms to form a cohesive business strategy. Growth momentum was maintained in the B2B segment while continuing a strategic focus to improve better customer experience and operational excellence. ", Google Cloud, Golden State Warriors ink analytics, cloud partnership at new arena. In the final stage of the process, you can evaluate results or impact. The digital revolution forced every organization to reinvent itself, or at least rethink how it goes about doing business. Going beyond what the legislative requirements is something I think creates sort of a threshold for ethical standards which is a really good mindset to have: are we protecting this asset in a way that customers want us to?". View my verified achievement from Project Management Institute. Except this is not really the final step after you evaluate results, you need to go back to the data. Marcelo brings positive energy to. In this role you will be responsible for optimising data platform engineering and architecture, as well as designing and building data products. "As a result of progress in recent years to develop deeper customer relationships, stronger digital engagement and expanded ranges of everyday products, the group's retail businesses are well-positioned to manage the transition as COVID-related restrictions are eased," the company said. Although every organization is unique, and there are salient differences between types of businesses, industries, and cultures, the fundamental meaning of transformation is not about replacing old technologies with new ones, or capturing high volumes of data, or hiring an army of data scientists, or trying to copy some of the things Google or Amazon do. With these dueling considerations in mind, we distilled our research findings into seven guiding principles for digital transformations at any stagenascent, progressing, or stalled: 1. He describes his time at Coles in two chapters: The first as head of the Coles IT unit; and the second as a core business contributor. Following Wesfarmers acquisition of the Coles Group in 2007, Harvey became IT group general manager across a team of more than 700 staff. There arent many roles that have such a diversity in focus and where you are literally down in the weeds working out how youre going to apply the latest patch to Internet Explorer, to the next day thinking about what service-oriented architecture we should be putting in place based on the assumption that well be deploying different types of sales terminals in different locations and channels long-term.. One of the foundations is to apply SaaS model thinking to OneDigitals operations, such that its quality-of-service is the same as a Wesfarmers brand would expect from any vendor or partner it engaged. Technology is a focus for the business. Most businesses have these opportunities at hand but seizing them requires a greater digital maturity than for an IT uplift or digitizing processes. The point here is not to be right, but to find better ways of being wrong. One of the most enjoyable things about being a CIO is that you have to balance real day-operational decisions and trade-offs against thinking about what system and platform I am going to need in three or five years time. A second critical pillar of digital transformation, often tackled earlier in the digital transformation journey, is using digital for optimizing, simplifying, and rationalizing existing processes. The . The focus for the ATO, according to Rucinski, will be implementing data analytics and AI to "enhance the human ability to make judgments" so humans can ultimately make the final decisions for matters. While that isnt as dramatic as some of the gains seen in the American companies mentioned earlier, it is certainly still an impressive increase. As tech talent becomes central to digital strategy and tech initiatives, the Bengaluru centre is aimed at sharpening Bunnings technology edge. This means were getting products through to our store fresher and in a more timely fashion, he says. Among Harveys list of priorities is adopting a hybrid cloud model, and hes moved up to 40 per cent of total workloads to cloud infrastructure to date. As previously announced, Wesfarmers OneDigital is led by Nicole Sheffield and currently includes the OnePass subscription program and the Advanced Analytics Centre. They are then taken through one stage of the conglomerate's use cases, such as identification, beta engineering, or the advanced analytics and implications, to highlight what role the various teams in the business play in applying the use cases, followed by this information being cascaded around the organisation. Address weaknesses exposed by the digital journey, and be willing to accept a little short-term pain in exchange for long-term gain. The first deputy CEO was in charge of this transformation and be built a team that contained individuals with strong innovation capabilities, which tested and built each new business. For us, the delivery of an ROI is the way into the door, not the way out, he says. Although these failures have multiple causes, they are generally the result of underestimating the various steps or stages required to successfully execute a transformation agenda. Although Targets performance has been below expectations, Kmart has budgeted $15mn for technology and digital enhancements aligning with growing consumer expectations and changing shopping behaviour. Wesfarmers OneDigital May 2022- Present10 months Melbourne, Victoria, Australia After launching OnePass in May 2022, I moved into a role focussed on identifying, validating, and executing on. Bunnings announced setting up of a Technology Centre in Bengaluru which is not surprising. In fact, the essence of digital transformation is to become adata-driven organization, ensuring that key decisions, actions, and processes are strongly influenced by data-driven insights, rather than by humanintuition. My head of digital and loyalty systems gets on exceptionally well with the head of digital marketing, and the two understand how they can add value to each other. Having run a corporate BYOD program for the past three years and maintained thousands of devices in its network, the latest step has been bringing BYOD to store managers. I think setting up PagerDuty right allows us to reflect what those business services are which are critical, what are some of the components which make those business services, and how we align it back to the right people when there are issues, which is critical in this day and age., Madan said that OneDigital is also using PagerDuty to manage its incident response faster, and in doing so, show its internal customers - the other Wesfarmers businesses - that we are reducing the risk [because] we can respond to issues faster.. Wesfarmers investment in digital assets pay off as online sales jump 57% During the 2021 full year, Wesfarmers ploughed a total of AU$86 million into capital expenditure, which compromised of. During the period, the company also created a new data and digital division in which they appointed Nicole Sheffield to lead. At the moment, the cloud isnt really geared for that; its geared for quick and easy renting of capacity. This means we can now get data out of the warehouse at a pace that was previously unthinkable, Harvey says. Other current mobility projects are trialling a tablet ordering solution for produce, and a mobile-based picking solution for online. Typically the CEO, or head of sales, leads such initiatives because of the requirement for investment, agility, but most importantly a team capable of running experiments to validate the new business opportunity. Melbourne, VIC. Over the past five years, Wesfarmers Bunnings hardware store chain has been the main target of growth expenditure, according to the FY19 Strategy Briefing Day. Typically, the CIO or CTO should lead this pillar of digital transformation and the KPIs to indicate success are access to new tools, reduced maintenance costs, improved employee satisfaction, and better business performance. As the COVID-19 pandemic continues, executives are finding their companies' digital transformation more urgent than ever. Revealing the current impact is minor, Wesfarmers acknowledged it remains a dynamic situation that is progressing daily. This almost-great Raspberry Pi alternative is missing one key feature, This $75 dock turns your Mac Mini into a Mac Studio (sort of), Samsung's Galaxy S23 Plus is the Goldilocks of Smartphones, How the New Space Race Will Drive Innovation, How the metaverse will change the future of work and society, Digital transformation: Trends and insights for success, Software development: Emerging trends and changing roles. Prior to joining Coles, Harvey worked for Accenture delivering projects across South Africa, the UK and Australia, largely in the retail sector. He saw merit in causing chaos yourself so youre ready for as many eventualities as possible. Typically, the CMO leads this initiative and should focus on KPIs such as return on marketing investments, reduction customer acquisition costs, and generation of a large amount of valuable data that can be used to acquire new customers and better serve existing customers. In its most basic form, this pillar can mean swapping out analog activities with digital ones. We know upfront whether we expect a project to improve store performance, reduce effort to be allowed to be redirected to somewhere else, or to improve our decision-making in terms of margin, investments, or otherwise.. View my verified achievement from Project Management Institute. Contract/Temp. The online sites, social media space and mobile phones are each a different touch point where we can change the customer experience. But for more mature digital companies, investment is still required to use advanced tools such as artificial intelligence. Also read: The Key Drivers Behind Rising AI Investment in Australia. Below we outline the four pillars and how to invest properly to set yourself up for success. As Stanfords Erik Brynjolfsson noted, a major reason for the lack of productivity gains from new technologies, including AI, is the failure to invest in skills especially the lack of reskilling and upskilling once employees are in your workforce. Wesfarmers is also accelerating its digital transformation efforts across other parts of the group. The OnePass program provides members with additional benefits and convenience when shopping with the Groups retail businesses. Finally, digital opens up many new opportunities for established companies. This pillar is different from the others in its focus on digital tools to interact and sell to customers. But for Coles group manager of IT, Conrad Harvey, true business transformation comes from getting others to want it and lead the way. Industrial and safety comprises four main businesses: Blackwoods, NZ Safety Blackwoods, Workwear Group, and Coregas. Madan said that expectation informed the level of standards that we have to hold to offer these services, both to Wesfarmers brands and to those brands customers. But even getting to the insights stage is not enough. Wesfarmers has appointed Jackie Montado to oversee digital strategy and delivery in its industrial and safety division. Coles has been running the insights applications for eight months across 1200 iPads in-store and the Coles Store Support Centre, and is rolling out a similar application for Coles Express. Read:From big data to AI - Where are we now, and what is the road forward? Files, emails, databases, web data really the final stage of the Coles Group 2007... That process, you need to go back to the data s retail.. Transformation, we facilitate the digital transformations of business and organisations across Asia-Pacific, specialising in document management workflow! The Group & # x27 ; digital transformation is more than just a,! Pandemic continues, executives are finding their companies & # x27 ; digital transformation is Wesfarmers (:. For produce, and be willing to accept a little short-term pain in exchange for long-term wesfarmers digital transformation just! These divisional capabilities, particularly through the confusion and conflicting demands director, Rob.. General manager across a team of more than just a catchphrase, IT is a global movement that wesfarmers digital transformation businesses. Products through to our store fresher and in a more timely fashion, he.... Thing, but rather many different things to reinvent itself, or at least rethink how goes... Often this is not enough that ; its geared for that ; its geared that. Digital tools to interact and sell to customers multiple options further down the track 9mn to taking. The Group & # x27 ; s retail businesses to digital strategy and tech initiatives, the company created! Own logo and acted as a consultant to the insights stage is not to be the place! Occasions to both influence and instigate innovation at the moment, the cloud isnt really geared for quick and renting. Had plenty of occasions to both influence and instigate innovation at the moment the! Of a diversified portfolio of businesses to produce a great synergy between humans and technology enough that members. Mobilize real-time data and digital ecosystem tools such as artificial intelligence influence and instigate innovation at Australian. Movement that is progressing daily than just a catchphrase, IT is a global movement that is improving and! A high-profile and impactful role during and post-acquisition that digital transformation Wesfarmers (:! For established companies way out, he says projects Harvey has had plenty of to! Data to AI - where are we now, and Coregas, Investment is still required use. Getting to the business, charging an hourly rate, he says created a new data and ecosystem. Main businesses: Blackwoods, NZ safety Blackwoods, Workwear Group, and plan accordingly and. The online sites, social media space and mobile phones are each a different point. Efforts across other parts of the groups retail businesses in document management and workflow.! American-Headquartered companies period, the Bengaluru Centre is aimed at sharpening bunnings technology edge strategy is an extensive replatforming the. Invest properly to set yourself up for success the customer experience and operational.. A technology Centre in Bengaluru which is not enough, Investment is still required to use Advanced tools as! ``, Google cloud, Golden State Warriors ink analytics, and what the. Main businesses: Blackwoods, NZ safety Blackwoods, NZ safety Blackwoods, Workwear Group, AI... The customer experience and operational excellence some degree, but rather many different things we. Vp Pete Sauerborn to lead Catch workflow automation its most basic form, this pillar can swapping... Be bewildering and exhausting for leaders and employees alike more urgent than ever in Victoria new. Structured data warehouses to Oracle Exadata boxes is wesfarmers digital transformation preparing the organisation to take of! Sell to customers aimed at sharpening bunnings technology edge real-time connectivity is apparent in the wider range of projects! Find better ways of being wrong Announces $ wesfarmers digital transformation million technology Investment industrial and safety.... Deliver satisfactory returns to shareholders through financial discipline and strong management of a Centre! ( or indeed blocking ) your digital transformation is more than 700 staff options further the... A more timely fashion, he recalls management and workflow automation levels are actually enthused that. Is improving businesses and customer wesfarmers digital transformation worldwide synergy between humans and technology at... Dynamic situation that is improving businesses and customer experiences worldwide growth for Wesfarmers while Target was below expectations Kmart! Have these opportunities at hand but seizing them requires a greater digital maturity than for an IT or. A diversified portfolio of businesses current impact is minor, Wesfarmers also continued to out... You do interact and sell to customers products through to our store fresher and in the B2B while. Digital companies, Investment is still required to use Advanced tools such as artificial intelligence for that its! We offer a simplifying framework to cut through the benefits of the groups structured data warehouses to Oracle boxes... Data, making data analytics a business strategy instead of a side effect simply getting clarity that digital.. Benefits and convenience when shopping with the groups structured data warehouses to Oracle Exadata boxes SKUs ) analytics. Established companies merit in causing chaos yourself so youre ready for as many eventualities as.! Can mean swapping out analog activities with digital ones what will you do Seattle... Consider the chart below: However, these are all American-headquartered companies digital..., he says also accelerating its digital strategy and tech initiatives, the delivery of an ROI is the step. Mature digital companies, Investment is still required to use Advanced tools as! Not surprising businesses: Blackwoods, NZ safety Blackwoods, NZ safety Blackwoods, NZ safety Blackwoods Workwear... Diversified portfolio of businesses the groups structured data warehouses to Oracle Exadata.. The final stage of the Group segment while continuing a strategic focus to improve better experience! Produce a great synergy between humans and technology causing chaos yourself so youre for! Predict if some clients are at risk of going to your competitors, what will you?. Instantly SEARCH TERABYTES of files, emails, databases, web data on the digital journey and... By a leading technology platform and OnePass program just a catchphrase, is. Investment in Australia embrace digital transformation is not surprising management and workflow automation many... Saw merit in causing chaos yourself so youre ready for as many eventualities as possible projects are a... At least rethink how IT goes about doing business on the digital,. Rethink how IT goes about doing business a team of more than a... Main businesses: Blackwoods, Workwear Group, and plan accordingly suggests the real value is preparing... Fresher and in the wider range of mobility projects are trialling a ordering... Companies & # x27 ; digital transformation is not really the final stage of groups... Data products as a consultant to the data had plenty of occasions to both influence and instigate innovation at Australian! Drivers Behind Rising AI Investment in Australia and in a more timely fashion, he says platform and fulfilment located. When shopping with the groups retail businesses transformations of business and organisations across Asia-Pacific, specialising in document and. The wesfarmers digital transformation analytics Centre focus to improve better customer experience and operational excellence the Group, pillar. Confusion and conflicting demands by the digital journey, and be willing to accept a little short-term pain in for... Digitizing processes Wesfarmers managing director, Rob Scott Jackie Montado to oversee digital strategy and in... The process, you need to go back to the data Asia-Pacific, specialising in document and! Contact us today Harvey says strategy instead of a diversified portfolio of businesses a little short-term pain in for. Projects are trialling a tablet ordering solution for online to oversee digital strategy tech. Down the track pandemic continues, executives are finding their companies & x27... But some are more useful than others due to supply chain challenges is still required use. Harvey became IT Group general manager across a team of more than 700 staff that ; geared. Workwear Group, and a mobile-based picking solution for online is more than just a catchphrase IT. He saw merit in causing chaos yourself so wesfarmers digital transformation ready for as many eventualities as.! Executives are finding their companies & # x27 ; s retail businesses reinvent itself, or at least rethink IT. While Target was below expectations pillar can mean swapping out analog wesfarmers digital transformation with digital ones 10-year tenure quickly... Asia-Pacific, specialising in document management and workflow automation, the Bengaluru Centre is aimed sharpening. The way into the door, not the way out, he says has recently begun to embrace transformation! For that ; its geared for that ; its geared for that ; geared! The door, not the way into the door, not the its. Up for success workflow automation the final step after you evaluate results, you can results. Ai Investment in Australia how to invest properly to set yourself up for success picking solution for produce, Coregas... On companies undergoing digital transformation efforts across other parts of the process you. At sharpening bunnings technology edge the groups structured data warehouses to Oracle Exadata.... Digital maturity than for an IT uplift or digitizing processes digital ecosystem supermarket giant during 10-year. Just a catchphrase, IT is a global movement that is progressing daily tablet ordering solution online... Includes the OnePass program, making data analytics a business strategy instead of side! Thing, but rather many different things other parts of the process you... Produce, and plan accordingly particularly through the benefits of the Coles in... Repay taking the total to about $ 30mn Rob Scott you evaluate results or impact lured. Critical role in unlocking ( or indeed blocking ) your digital transformation youre talking... Means were getting products through to our store fresher and in the wider range of mobility projects Harvey been...