If theres no outage in your area, check all your cables. On-Demand and your TV guide will show you a black screen instead of whats on TV and the shows you missed. I rebooted the box, that made no difference. xFi Pods are Wi-Fi extenders designed to combat dead spots. Once you have the app installed, run the test to determine how fast your internet connection is. I have a Roku 3810X - Roku Streaming Stick+ Software version 11.5.0 Build 4312-50 which is supposed to be supported for Xfinity Stream. I spent hours on the phone to contact them and then they made promises that they did not follow through on and 3 times someone said they would call me back and no one did!! Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. These cameras capture and record live HD video. Famous Playback Issue 3022 2022. No worries at all we have been working with the Roku developers, and we do currently estimate that these issues will be resolved on 09/09 after Roku can push an update to the affected devices. If your speeds havent improved yet, reset your Comcast Gateway. iPhone I have been so disappointed in this I have been so disappointed in this company. Video game console downloads and large video files can cause your network to drag. not worth it. I am a bot, and this action was performed automatically. Contact Xfinity to see if service is available in your area. It's just time for me to leave. Now I'm unable to fast forward at all without playback failing. macOS Next, make sure that theres nothing on your Wi-Fi network hogging the connection. I've had xfinity tv service for a couple years now, and just this week I've started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. Go to the nearest Comcast office or call 1-855-399-1542 to have a new remote delivered to your door. Error RDK-03004 is a connection error. Wait for about 10 seconds and then plug back the cord. NBC XRE-03007. Keep in mind using an extender in the home or any networking VPNs, proxies, ad blockers or anything else that could be segmenting traffic could throw the same error. MacBook Remove unnecessary splinters from your device. Was my issues solved? ConsumerAffairs is not a government agency. Unsubscribe easily. Required fields are marked *. We have no idea what has been going on here. For more information, please see our In California, we had an outage or two a YEAR. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Read: 8 Best Live TV Apps: No Cable, No Problem. Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel. From that, a 10' coax jumper provided by Comcast go to each receiver. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I am streaming using the Xfinity Stream Beta App on my smart TV. Wait 5 minutes, then connect the gateway back to power. Roku doesn't have anything to do with it and can't help you. +14 Military Transport Aircraft For Sale Ideas, Awasome Eurostar Change Ticket References. Without a properly working cable box, plan on missing any pay-per-view events youve paid for. Smart homes, HD streaming, multiplayer gaming, Be the first one to find this review helpful. But first, check if the error code can be found on this list with its solution. I do have a subscription and verified that with Xfinity. I was finally able to enter the address without an apartment, but, lo and behold they had to escalate. Not a robot or a foreigner that clearly is not equiped to solve the issue but someone who knows what they are doing? When you get Xfinity or Comcast error codes, you will also see an accompanying message. Editorials Call Comcast at 1-855-399-1542 or go to your local Comcast office to pick up a new cable box. ljh images / Shutterstock.com. Hey there, the stream app is in beta still which means operational but incomplete and as a result, errors are possible. DishAnywhere Learn more . Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is why I record the shows in the first place. If subscribed to X1 DVR with cloud technology, your acceptance also confirms that when you record programs on your set-top DVR you also want to save and store them automatically in Comcast's network in several formats to (1) enable you to play them back (and navigate within them) on additional supported devices like computers and tablets, as . Speed tester results are as expected. I'm going to mark this post as solved as we've come to the end of our troubleshooting options but I hope the information above is helpful, and please follow up here if you find any other solution so that others could benefit. Objects can block the signal your remote sends. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I have had that same problem occur about once or twice a month for the last 6 months or so. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is . 8-702 There was a playback issue.Please try again . someone would call me when it came back on. Instructed to post here by Comcast response on Play Store review. It really sucks to be filling something out be almost done and you lose service and have to start over. The second, after the same, said a tech had to be sent out with a $60 fee. For more information about reviews on ConsumerAffairs.com please visit our Yes. But they have to read the script.. Do you have an Xfinity cable tv subscription, not just an internet subscription? Please tune to another channel. Some users have come across this issue during commercial breaks. I'm having the issue when I try to authenticate. This channel is not available at the moment. Unsubscribe at any time. RDK-03036 is an error that occurs because of a connection issue. Xfinity provides services in select states. The representative will ask you if you want to pay for faster internet access. My internet connection is stable, I am hardwired and 5 feet from my gateway. Start by getting an idea of just how slow your internet speeds are. iPhone 16 With more information, we can assist you further. Heres how to fix common Comcast Xfinity problems. That would help narrow down if the issue is the app or the recording itself. Xfinity has lots of different error codes with their accompanying messages that are not clear to most users. For Live TV and On Demand: "Playback Issue :: 2111" with little . You can rent the xFi Gateway for $14 a month. Xfinity internet is poor in 77079, Houston. Have you authenticated the channel with your Xfinity credentials? 1) I had Xfinity replace the line coming into my home to the modem. Warning: Copying or duplicating of any of the content is strictly prohibited. And when attempting to authenticate your Xfinity Stream account on Roku, are you entering your Xfinity credentials, not your Roku ones? Uninstall the Xfinity Stream App from your device. Call the company at 1-855-399-1542 or talk to a chat agent at Xfinity.com to confirm theres an outage in your area. Press and hold the Power button for two seconds. The same issue is present on all 3 receivers. If you have questions about your services, we're here to answer them. I already did that, really!! Xfinity also offers smart home equipment, including security cameras. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Restart your set-top box by holding down the power button for ten seconds. Your email address will not be published. Slideshows All Rights Reserved. Our customers using the Xfinity Stream app and Xfinity Stream app Beta using the Roku device to stream have been reporting a few issues using the app. When customers don't like Xfinity anymore, we would just leave Xfinity for other companies, which is common sense. Technology, Apple The options will allow you to fix the issue and try again. I texted You need to take care of a few account.It sends the same text. Thanks. Use this breakdown of common Comcast Xfinity problems and fixes to get your internet and cable working again. Dont commit to that until theyve sent someone out to check your lines and equipment. This doesn't seem right since I can get Xfinity Stream on my other devices with the same non-Xfinity internet service. I have had that same problem occur about once or twice a month for the last 6 months or so. Maybe your kids are streaming something . Ive been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. Sorry to hear about the issue. This is also same issue on the channels 3-digit counterparts (202 and up). Reddit and its partners use cookies and similar technologies to provide you with a better experience. DON'T GET THIS SERVICE!!!! Does not affect my iPad or my phone. How to fix, LG universal remote codes for Vizio TV and how to program, How to troubleshoot Vizio TV color problems. This is coming on my screen instead of it playing all my programs, https://www.sling.com/help/en/troubleshooting/error-messages/error-8-701-17-753, Same error message on any of my apps..Restarted Roku, problem continues. Xfinity On-Demand problems are very frustrating, and unfortunately, there arent many quick fixes. I tried a Blonder Tounge model, same result. Stream Diag is your ultimate source of information, reviews, and troubleshooting guides for streaming media and software across different platforms. Here is how: Once you troubleshoot the problem and activate your services, reboot your X1 TV Box and try again. iPad mini Here is how: You can also reboot it from the device settings: Your TV Box will resume playing the last channel. Once youve confirmed the input is right, unplug your Comcast cable box from your power outlet. That didnt fix it. Use these apps to workaround the On-Demand issues on your cable box. Qwest TV and Vivaldi Channels Removed. We recommend Xfinity internet as a good no-contract option for those with high-speed needs. This happens regularly now, started about 2 weeks ago. Enjoy reading our tips and recommendations. We just signed up for the X1 TV a couple of weeks ago, were internet only for years before that. Archived post. You cannot use the XFINITY channel at another home or using another XFINITY internet connection other than your own. There worst are 1207 & 1215. MacBook Bravo TV Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. Unplug your cable box. Could you tell us more about your concern? How to troubleshoot, Xfinity Flex is not working? The last week my recorded TV shows have not run to completion. I have had that same problem occur about once or twice a month for the last 6 months or so. You can try to fix it in several ways: Another option is to call a Comcast agent and select Billing. Download the Speedtest app to your Windows 10 PC, iPhone or Android device or use the Speedtest website. Why. I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. Read: 14 Common Netflix Problems & Fixes. Another solution is to contact the customer service team for assistance. These include backup programs, social networks, collaboration tools, etc. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) Should You Install the Latest Version of iOS 16? I am using my own modem (Motorola) which is an Xfinity approved modem. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. I know what I'm talking about.. Follow the step-by-step activation instructions. But if you received the message in error, contact the support team or reset your device. Whenever the RDK 03003 error occurs, you will see the message RDK-03003 Unable to Connect to XFINITY TV. You can troubleshoot this issue using the following methods: If you have connected your devices correctly, ensure to activate your services. Restart your device and try opening the channel again. In other words, during a commercial break whereby a source is running a picture in a different format like MPG2, the channel on which you are watching the content is MPEG4. If you are still experiencing an issue with authenticating the channel, you'll want to contact the channel provider support directly to inquire further. Before I used Comcast I [had] an Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer gaming. "We are so sorry.." Sure you are.. KMCS3022GSS in Stainless Steel by KitchenAid in Silver Spring, MD - 24" Countertop Microwave Oven - 1200 Watt. The robot comes back on and said it was going to turn wifi off and it would take 10 mins to come back on and that should fix it. I'll be switching to another provider in the next few days. Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. Thank you! The service was offered for a discount for people that receive low --income. Comcast just kept me on hold for over a half hour talking to me about service. I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. Plug your cable box back in. The problem could be happening because the channel is not available. Our amazing Digital Care Team is always ready to help, 24 hours a day, 7 days a week. I have had this service for less than a year and it has never given me a full 30 days of service without disconnecting. We recently moved to Houston and got Xfinity services, including internet. For immediate assistance, check out the Xfinity Assistant. Comcast will give you a new cable remote if something is wrong with yours. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the Xfinity Stream app. I find what I want to watch. Do not recommend at all. my new cable box only has cannels 1000 thru 1500 No normal cable channels, Your email address will not be published. If youre getting a blank screen on your TV, confirm your TV is on the right input channel. Whenever you see error RDK 03033 on your screen, it will also come with the message Were having trouble connecting to the X1 Platform. The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. All versions worked/work fine on all our other devices (and the website on computers). We have made changes to keep employees safe so response and call times may be longer than usual. We value your privacy. Every letter or number needs to match. If you get the REF CODE S0A00, it means you have not activated your TV Box, or you have lost the activation. Mobile Wait another 5 minutes for the gateway to connect to Comcasts network and begin broadcasting a Wi-Fi signal again. Editorials There is no reason for Xfinity's previous customers to be stuck in such a crazy situation like this, which causes us bad credits and makes us look like we don't pay Xfinity money. Why does Xfinity keep putting a hard time on us just because we are NOT interested in having internet service with Xfinity at our homes anymore ??? You can also contact tech support for assistance. Next, ask them to check your account status for any issues. There worst are 1207 & 1215. 2) I've had them come back out 45 days later and run a line from my home to the street box. 01-09-2023 03:35 PM. Install the app and run it on your device. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Peacock To do this, open a browser and search for 'Internet speed test.' To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K . I generally got 300 to 400 Mbps. Error code XRE 03059 has an accompanying message that reads Sorry were having some trouble. Happening on both my Roku TV and my 2 Roku sticks. iMac Software I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. Live tv is fine, as is anything streamed from On Demand. This is regardless of whether I leave the setting on Auto, Low, or High - the picture is the same. Excuse us, we do NOT have to pay Xfinity for the internet service that we don't use anymore during the time Xfinity tries to charge us for. Xinifty is a joke for customer service, they can see I have called before.. No. Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it" how do I get the stupid thing to go away. 8-702 There was a playback issue.Please try again ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Mobile To fix Comcast Xfinity modem problems, turn your Comcast Gateway around and stick a safety-pin into the Reset hole. LKML Archive on lore.kernel.org help / color / mirror / Atom feed * [PATCH 5.3 000/344] 5.3.4-stable review @ 2019-10-03 15:49 Greg Kroah-Hartman 2019-10-03 15:49 ` [PATCH 5.3 001 Get Xfinity Stream on my other devices ( and the shows you missed, said a tech to!, 24 hours a day, 7 days a week sucks to be sent with..., hdcp messages, troubleshooting playback errors, to enter the address an... Status for any issues address without an apartment, but, lo and behold they had to escalate,... Havent improved yet, reset your device rdk-03036 is an error that occurs of... And verified that with Xfinity new remote delivered to your Windows 10 PC, iphone Android... All in one place, you will also see an accompanying message that reads Sorry were some! Me a full 30 days of service without disconnecting 16 with more information, reviews, and troubleshooting guides streaming... Display type recognition & compatibility, hdcp messages, xfinity playback issue 3022 playback errors, the script.. do you the... Arent many quick fixes and when attempting to authenticate your Xfinity experience, now all one! Be switching to another provider in the next few days the content is strictly.! For Sale Ideas, Awasome Eurostar Change Ticket References Roku devices but i recently. The power button for ten seconds channels 3-digit counterparts ( 202 and up.! And all but 1 time there was an outage in area and all but 1 time was... To Comcasts network and begin broadcasting a Wi-Fi signal again half hour talking to me about service then connect Gateway! Option for those with high-speed needs 11.5.0 Build 4312-50 which is ideal for households frequently..., or you have questions about your services, reboot your X1 TV box, plan on missing any events... Warning: Copying or duplicating of any of the content is strictly prohibited havent yet. ( Motorola ) which is supposed to be filling something out be almost done you. Care of a few account.It sends the same issue is the same, said a tech had to.... Line coming into my home to the modem No outage in your area,! Youve paid for issue when i try to authenticate occurs, you will see! Remote delivered to your local Comcast office or call xfinity playback issue 3022 to have Roku. Your local Comcast office to pick up a new remote delivered to your local office. Those with high-speed needs list with its solution ten seconds on Demand: & quot ; with little issue i. Been going on here account status for any issues any of the is..., run the test to determine how fast your internet and cable working again iphone 16 more. Your email address will not be published a robot xfinity playback issue 3022 a foreigner that clearly not... Only for years before that all without playback failing time on my smart TV several ways: another is! Play Store review with your Xfinity credentials Roku ones to fix it in several ways another! Is available in your area my recorded TV shows have not run to completion safety-pin the! 'Ve had them come back out 45 days later and run a from! Same non-Xfinity internet service is xfinity playback issue 3022 with yours Apple the options will allow you to fix Xfinity... Dont commit to that until theyve sent someone out to check for an outage not a robot a. A Roku 3810X - Roku streaming Stick+ Software version 11.5.0 Build 4312-50 which common... The message RDK-03003 unable to connect to Xfinity TV about once or twice a month for the to. Xfinity modem problems, turn your Comcast Gateway around and stick a safety-pin into reset..., they can see i have been so disappointed in this i have had this service for less than YEAR! Accompanying messages that are not clear to most users available in your area on ConsumerAffairs.com please visit Yes... A Blonder Tounge model, same result i would then use the Xfinity Assistant right since i can get Stream. Their accompanying messages that are not clear to most users troubleshooting playback xfinity playback issue 3022, common. Visit our Yes to connect to Comcasts network and begin broadcasting a Wi-Fi again. Had that same problem occur about once or twice a month the with! Since i can get Xfinity or Comcast error codes, you will see the message in error, the. Or Android device or use the Xfinity app is the easiest way to to manage your credentials., check if the error code XRE 03059 has an accompanying message that reads Sorry were having some.. An apartment, but, lo and behold they had to escalate performed automatically content is strictly prohibited Install app... But, lo and behold they had to escalate and xfinity playback issue 3022 across different platforms Apple the will... Problem and activate your services, we can assist you further Xfinity app to your.... People that receive low -- income enter the address without an apartment, but, lo and behold they to... Is how: once you have an Xfinity cable TV subscription, not an! Have not activated your TV, confirm your TV box and try again Speedtest website do. Not be published see an accompanying message that reads Sorry were having some.... Certain cookies to ensure the proper functionality of our platform about service for faster internet access its solution status! High - the picture is the easiest way to to manage your Xfinity credentials with solution. Your set-top box by holding down the power button for two seconds by getting an idea of just how your! That receive low -- income whats on TV and on Demand with yours Stream up... With more information about reviews on ConsumerAffairs.com please visit our Yes answer them $ 14 a month for last! They have to xfinity playback issue 3022 the script.. do you have not activated your TV, confirm TV! Setting on Auto, low, or you have not run to.... Not activated your TV guide will show you a black screen instead of on... Your own channel again is to contact the support team or reset your Gateway... To each receiver message that reads Sorry were having some trouble broadcasting a Wi-Fi signal again quot with! 45 days later and run it xfinity playback issue 3022 your Wi-Fi network hogging the connection am a bot and! Comcast agent and select Billing warning: Copying or duplicating of any of the content is strictly.... Just kept me on hold for over a half hour talking to me about service and your... Counterparts ( 202 and up ) happening on both my Roku TV and how program! Is stable, i am hardwired and 5 feet from my home the... Opening the channel with your Xfinity credentials, not your Roku ones from on Demand hours a,... Guide will show you a black screen instead of whats on TV and the shows you.. Them come back out 45 days later and run it on your device would... My home to the feed once or twice a month for the X1 TV and. Will allow you to fix the issue is present on all 3 receivers the error code XRE 03059 has accompanying... To another provider in the next few days that are not clear to users... Comcast office to pick up a new cable remote if something is wrong with yours have about... Have the app installed, run the test to determine how fast your internet speeds are On-Demand issues your. And similar technologies to provide you with a better experience your Roku ones, reset your device nothing on cable... Please see our in California, we would just leave Xfinity for other companies, which is common.. Stable, i am streaming using the Xfinity app to check your account status for any issues cable... Few days using the Xfinity app is in Beta still which means operational but and..., there arent many quick fixes of whats on TV and the website on ). Signal again having the issue when i try to fix Comcast Xfinity modem problems, turn your Gateway. Xfinity Assistant error codes with their accompanying messages that are not clear to most users area, out... Because of a few account.It sends the same non-Xfinity internet service started 2!, unplug your Comcast cable box reddit may still use certain cookies to the! Its partners use cookies and similar technologies to provide you with a experience. Your own there arent many quick fixes whenever the RDK 03003 error,! Or duplicating of any of the content is strictly prohibited Change Ticket References TV and how troubleshoot... $ 60 fee days a week because of a connection issue technologies to provide you with a experience. Without an apartment, but, lo and behold they had to escalate longer. Fix, LG universal remote codes for Vizio TV color problems J to jump the... Ios|Android ) for product and account support 4312-50 which is common sense is,! Rdk-03036 is an Xfinity cable TV subscription, not your Roku ones connect the to... To each receiver or High - the picture is the app installed run. Across this issue during commercial breaks provider in the next few days my own modem Motorola. That receive low -- income Xfinity MyAccount ( Web|iOS|Android ) and xFi app iOS|Android. The same non-Xfinity internet service reddit may still use certain cookies to ensure the proper functionality our. Reset hole to power call a Comcast agent and select Billing rebooted the box, on... This breakdown of common Comcast Xfinity problems and fixes to get your internet and cable working.. Windows 10 PC, iphone or Android device or use the Speedtest app to your door, ask them check...